Cloud provider service degradation

Our cloud service provider is currently experiencing increased error rates and latencies. We are currently investigating the impact and closely monitoring.

Feel free to reach out to support@verygoodsecurity.com if you have any questions.

We are noticing issues when view access logs. We will continue to monitor impact to our services.

The dashboard Access logs and Audit logs are impacted by this incident and will not be accessible.

We will continue to closely monitor and look for any further impact.

Our cloud provider continues to experience increased error rates and latency. Below is a summary of affected VGS Services:

Platform Insights - Access logs and Audit logs are not available.

Managed file tokenization - Files received during this incident may not be processed automatically. We will monitor these files and ensure they are processed.

Sandbox HTTP proxy - Increased error rates and latency

We are starting to see our services recover. We will continue to monitor until we see full recovery.