Outage in Vetspire

SEV-2 Full medical records timing out

Resolved Minor
February 13, 2025 - Started 28 days ago - Lasted 21 days
Official incident page

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Outage Details

We are currently investigating an issue with Full Medical Records timing out when downloading or sending.
Components affected
Vetspire Web UI
Latest Updates ( sorted recent to last )
RESOLVED 7 days ago - at 03/06/2025 04:39PM

This incident has been resolved.

IDENTIFIED 13 days ago - at 02/28/2025 08:48PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 27 days ago - at 02/14/2025 07:54PM

Our development teams are still investigating this issue.

INVESTIGATING 28 days ago - at 02/13/2025 06:48PM

We are currently investigating an issue with Full Medical Records timing out when downloading or sending.

Latest Vetspire outages

SEV-1 Client/Patient/Chart Configuration - 2 days ago
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SEV 2: The schedule Appointment Button showing in Email when location has online booking toggled off - about 1 month ago
SEV-2 Inconsistent Prescription Refill Counts - about 1 month ago
SEV 2: Sporadic Error message when loading the Ledger report for certain locations - about 1 month ago

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