Outage in Vetspire
Medication Refill Tracking Discrepancy
Minor
June 10, 2026 - Started 1 day ago
Official incident page
Official incident page
Incident Report
We are currently investigating two issues affecting medication refill logic:
Refill Quantity Reduction: Processing a single refill updates and reduces the refill counts for all medication refills with the same RX number, rather than tracking each individual deduction independently.
Invalid Refill Availability: If a medication status is set to Refilled, it incorrectly retains the "Refill RX" option in the actions menu (three dots)
Components affected
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INVESTIGATING
1 day ago - at 06/10/2026 05:46PM
We are currently investigating two issues affecting medication refill logic:
Refill Quantity Reduction: Processing a single refill updates and reduces the refill counts for all medication refills with the same RX number, rather than tracking each individual deduction independently.
Invalid Refill Availability: If a medication status is set to Refilled, it incorrectly retains the "Refill RX" option in the actions menu (three dots)
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