10DLC multi-part message latancy: AT&T

The issue causing intermittent errors with multi-part messaging on 10DLC with the AT&T network has been resolved.

IMPACT: SMS multi-part 10DLC messaging on AT&T from 4/15 at 2:30 p.m. CT to 5/22 at 3:42 p.m. CT.

Vibes continues to experience intermittent errors with multi-part messaging from our 10DLC partner on their AT&T network. We will continue to provide updates until this issue is resolved.

Vibes continues to experience intermittent errors with multi-part messaging from our 10DLC partner on their AT&T network. We will continue to provide updates until this issue is resolved.

Vibes continues to experience intermittent errors with multi-part messaging from our 10DLC partner on their AT&T network. We will continue to provide updates until this issue is resolved.

Vibes continues to experience intermittent errors with multi-part messaging from our 10DLC partner on their AT&T network. We will continue to provide updates until this issue is resolved.

Vibes continues to experience intermittent errors with multi-part messaging from our 10DLC partner on their AT&T network. We will continue to provide updates until this issue is resolved.

Working with our 10DLC partner, we have identified that the issue is specific to only multi-part messaging on a 10DLC to an AT&T handset. We continue working with them to correct this issue impacting their 10DLC traffic into AT&T. This issue is causing sporadic message errors that are not able to be retried automatically with AT&T multi-part messages on 10DLC codes. This is not for all AT&T multi-part messages on 10DLC, but any message not reaching its destination on AT&T would need to be resent. Vibes is currently in direct contact with the provider's leadership to ensure a full resolution.

Vibes continues to experience intermittent errors from our 10DLC partner on their AT&T network.
We will continue to provide updates until this issue is resolved.

Vibes continues to experience intermittent errors from our 10DLC partner on their AT&T network.
We will continue to provide updates until this issue is resolved.

Vibes continues to experience intermittent errors from our 10DLC partner on their AT&T network.
We will continue to provide updates until this issue is resolved.

Vibes continues to experience intermittent errors from our 10DLC partner on their AT&T network.
We will continue to provide updates until this issue is resolved.

Vibes continues to experience intermittent errors from our 10DLC partner on their AT&T network.
We will continue to provide updates until this issue is resolved.

Vibes continues to experience intermittent errors from our 10DLC partner on their AT&T network.
We will continue to provide updates until this issue is resolved.

Vibes continues to experience intermittent errors from our 10DLC partner on their AT&T network.
We will continue to provide updates until this issue is resolved.

Vibes continues to experience intermittent errors from our 10DLC partner on their AT&T network.
We will continue to provide updates until this issue is resolved

Vibes continues to experience intermittent errors from our 10DLC partner on their AT&T network.
We will continue to provide updates until this issue is resolved.

Our 10DLC partner has identified that some customers are not adhering to AT&T’s 10DLC carrier throughput requirements. We are working with them to identify what Error Codes would allow customers to know if this is impacting their 10DLC traffic into AT&T. This issue is causing sporadic message errors that are not able to be retried automatically with AT&T messages on 10DLC codes. This is not for all AT&T messages on 10DLC, but any message not reaching its destination on AT&T would need to be resent. Vibes is currently in contact with the provider to ensure a full resolution.

Vibes continues to experience SMS message latency with our 10DLC partner on their AT&T network. We will continue to provide updates until this issue is resolved.

Vibes continues to experience SMS message latency with our 10DLC partner on their AT&T network. We will continue to provide updates until this issue is resolved.

Vibes continues to experience SMS message latency with our 10DLC partner on their AT&T network. We will continue to provide updates until this issue is resolved.

Vibes continues to experience SMS message latency with our 10DLC partner on their AT&T network. We will continue to provide updates until this issue is resolved.

Vibes continues to experience SMS message latency with our 10DLC partner on their AT&T network. We will continue to provide updates until this issue is resolved.

Vibes continues to experience SMS message latency with our 10DLC partner on their AT&T network. We will continue to provide updates until this issue is resolved.

Vibes continues to experience SMS message latency with our 10DLC partner on their AT&T network. We will continue to provide updates until this issue is resolved.

Vibes continues to experience SMS message latency with our 10DLC partner on their AT&T network. We will continue to provide updates until this issue is resolved.

Vibes continues to experience SMS message latency with our 10DLC partner on their AT&T network. We will continue to provide updates until this issue is resolved.

Vibes continues to experience SMS message latency with our 10DLC partner on their AT&T network. We will continue to provide updates until this issue is resolved.

Vibes continues to experience SMS message latency with our 10DLC partner on their AT&T network. We will continue to provide updates until this issue is resolved.

Vibes continues to experience SMS message latency with our 10DLC partner on their AT&T network. We will continue to provide updates until this issue is resolved.

Vibes continues to experience SMS message latency with our 10DLC partner on their AT&T network. We will continue to provide updates until this issue is resolved.

Vibes continues to experience SMS message latency with our 10DLC partner on their AT&T network. We will continue to provide updates until this issue is resolved.

Vibes continues to experience SMS message latency with our 10DLC partner on their AT&T network. We will continue to provide updates until this issue is resolved.

Vibes continues to experience SMS message latency with our 10DLC partner on their AT&T network. We will continue to provide updates until this issue is resolved.

Vibes continues to experience SMS message latency with our 10DLC partner on their AT&T network. We will continue to provide updates until this issue is resolved.

Vibes continues to experience SMS message latency with our 10DLC partner on their AT&T network. We will continue to provide updates until this issue is resolved.

Vibes continues to experience SMS message latency with our 10DLC partner on their AT&T network. We will continue to provide updates until this issue is resolved.

Vibes continues to experience SMS message latency with our 10DLC partner on their AT&T network. We will continue to provide updates until this issue is resolved.

Vibes continues to experience SMS message latency with our 10DLC partner on their AT&T network. We will continue to provide updates until this issue is resolved.

Vibes has identified message delivery latency to our 10DLC partner on AT&T. We will provide updates as they become available.

IMPACT: 10DLC Message latency on AT&T. Messages both inbound and outbound to Vibes may experience delays in being delivered.

ACTION: No action is required; all messages are being queued and will be processed at the rate the 10DLC network is available.