Web UI and Mobile app loading issues

This incident is now resolved. The Splunk On-Call web client and mobile applications are fully operational. We apologize for the inconvenience. Please reach out to the Splunk On-Call support team with any questions. https://help.splunk.com/en/splunk-observability-cloud/splunk-on-call/introduction-to-splunk-on-call/getting-started-guide-for-splunk-on-call-admins/contact-splunk-on-call-support

We experienced a CPU spike that caused loading issues in both the mobile applications and the web UI. To address the issue, we restarted our servers and, out of an abundance of caution, reverted a recent deployment. We are actively monitoring the systems to confirm that these actions have fully resolved the problem.

Splunk On-Call is currently experiencing loading issues on the web UI and mobile applications (iOS and Android). We are currently investigating this issue with urgency.

Alert ingestion and paging notifications are unaffected. We will update this page as our investigation progresses. Thank you for your patience.

Contact Us: https://help.splunk.com/en/splunk-enterprise/alert-and-respond/splunk-on-call/introduction-to-splunk-on-call/getting-started-guide-for-splunk-on-call-admins/contact-splunk-on-call-support