Outage in VictorOps
Splunk On-Call - Disruption to Custom Paging Policies functionality
Resolved MajorIncident Report
Summary AI Generated
Splunk On-Call experienced a major disruption to its Custom Paging Policies functionality that prevented users from receiving critical notifications through their configured custom paging settings. Users were advised to temporarily revert to Primary Paging policies to ensure they continued receiving alerts during the outage. The issue was resolved after 24.1 hours, restoring full functionality to the Custom Paging Policy feature.
Spunk On-Call Custom Paging Policies: We've identified an issue that inadvertently impacts Custom Paging Polices. Our Engineering team is working on a fix as soon as possible. In the meantime, please revert to a diversified Primary Paging policy in your User profile so as not to miss critical notification.
Helpful Paging Policy documentation:
---------------
Splunk On-Call Custom Paging Policies:
https://help.splunk.com/en/splunk-observability-cloud/splunk-on-call/notifications/primary-paging-policy#configure-a-custom-paging-policy-0
Splunk On-Call Primary Paging Policies:
https://help.splunk.com/en/splunk-observability-cloud/splunk-on-call/notifications/primary-paging-policy#configure-a-primary-paging-policy-0
---------------
We apologize for the inconvenience!
Please reach out to the Splunk On-Call Support team with any questions: https://help.splunk.com/en/splunk-observability-cloud/splunk-on-call/introduction-to-splunk-on-call/getting-started-guide-for-splunk-on-call-admins/contact-splunk-on-call-support
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Latest Updates ( sorted recent to last )
RESOLVED
about 18 hours ago - at 03/24/2026 05:14PM
The Splunk On-Call Custom Paging Policy feature is back to a fully operational status. This incident has been resolved.
Thank you for your patience while we resolved this issue. We apologize for any inconvenience!
Please reach out to the Splunk On-Call Support team with any questions:
https://help.splunk.com/en/splunk-observability-cloud/splunk-on-call/introduction-to-splunk-on-call/getting-started-guide-for-splunk-on-call-admins/contact-splunk-on-call-support
IDENTIFIED
1 day ago - at 03/23/2026 10:39PM
We continue to work towards a fix for this issue. Please ensure your Primary Paging Policy is sufficient for receiving critical alerts until this issue is resolved.
Helpful Paging Policy documentation:
---------------
Splunk On-Call Custom Paging Policies:
https://help.splunk.com/en/splunk-observability-cloud/splunk-on-call/notifications/primary-paging-policy#configure-a-custom-paging-policy-0
Splunk On-Call Primary Paging Policies:
https://help.splunk.com/en/splunk-observability-cloud/splunk-on-call/notifications/primary-paging-policy#configure-a-primary-paging-policy-0
---------------
Thanks for your continued patience while we work this issue to resolution. We apologize for the inconvenience!
Please reach out to the Splunk On-Call Support team with any questions:
https://help.splunk.com/en/splunk-observability-cloud/splunk-on-call/introduction-to-splunk-on-call/getting-started-guide-for-splunk-on-call-admins/contact-splunk-on-call-support
IDENTIFIED
2 days ago - at 03/23/2026 05:10PM
Spunk On-Call Custom Paging Policies: We've identified an issue that inadvertently impacts Custom Paging Polices. Our Engineering team is working on a fix as soon as possible. In the meantime, please revert to a diversified Primary Paging policy in your User profile so as not to miss critical notification.
Helpful Paging Policy documentation:
---------------
Splunk On-Call Custom Paging Policies:
https://help.splunk.com/en/splunk-observability-cloud/splunk-on-call/notifications/primary-paging-policy#configure-a-custom-paging-policy-0
Splunk On-Call Primary Paging Policies:
https://help.splunk.com/en/splunk-observability-cloud/splunk-on-call/notifications/primary-paging-policy#configure-a-primary-paging-policy-0
---------------
We apologize for the inconvenience!
Please reach out to the Splunk On-Call Support team with any questions: https://help.splunk.com/en/splunk-observability-cloud/splunk-on-call/introduction-to-splunk-on-call/getting-started-guide-for-splunk-on-call-admins/contact-splunk-on-call-support
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