Outage in VictorOps
Splunk On-Call - Disruption to Custom Paging Policies functionality
Resolved MajorIncident Report
Summary AI Generated
Splunk On-Call experienced a major disruption to its Custom Paging Policies functionality that prevented users from receiving critical notifications through their configured custom paging settings. Users were advised to temporarily revert to Primary Paging policies to ensure they continued receiving alerts during the outage. The issue was resolved after 24.1 hours, restoring full functionality to the Custom Paging Policy feature.
Spunk On-Call Custom Paging Policies: We've identified an issue that inadvertently impacts Custom Paging Polices. Our Engineering team is working on a fix as soon as possible. In the meantime, please revert to a diversified Primary Paging policy in your User profile so as not to miss critical notification.
Helpful Paging Policy documentation:
---------------
Splunk On-Call Custom Paging Policies:
https://help.splunk.com/en/splunk-observability-cloud/splunk-on-call/notifications/primary-paging-policy#configure-a-custom-paging-policy-0
Splunk On-Call Primary Paging Policies:
https://help.splunk.com/en/splunk-observability-cloud/splunk-on-call/notifications/primary-paging-policy#configure-a-primary-paging-policy-0
---------------
We apologize for the inconvenience!
Please reach out to the Splunk On-Call Support team with any questions: https://help.splunk.com/en/splunk-observability-cloud/splunk-on-call/introduction-to-splunk-on-call/getting-started-guide-for-splunk-on-call-admins/contact-splunk-on-call-support
Trusted by 1,000+ teams
The Status Page Aggregator with Early Outage Detection
Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.
Start Free Trial
- No credit card
- 14-day trial
- 2-minute setup
Latest Updates ( sorted recent to last )
RESOLVED
24 days ago - at 03/24/2026 05:14PM
The Splunk On-Call Custom Paging Policy feature is back to a fully operational status. This incident has been resolved.
Thank you for your patience while we resolved this issue. We apologize for any inconvenience!
Please reach out to the Splunk On-Call Support team with any questions:
https://help.splunk.com/en/splunk-observability-cloud/splunk-on-call/introduction-to-splunk-on-call/getting-started-guide-for-splunk-on-call-admins/contact-splunk-on-call-support
IDENTIFIED
24 days ago - at 03/23/2026 10:39PM
We continue to work towards a fix for this issue. Please ensure your Primary Paging Policy is sufficient for receiving critical alerts until this issue is resolved.
Helpful Paging Policy documentation:
---------------
Splunk On-Call Custom Paging Policies:
https://help.splunk.com/en/splunk-observability-cloud/splunk-on-call/notifications/primary-paging-policy#configure-a-custom-paging-policy-0
Splunk On-Call Primary Paging Policies:
https://help.splunk.com/en/splunk-observability-cloud/splunk-on-call/notifications/primary-paging-policy#configure-a-primary-paging-policy-0
---------------
Thanks for your continued patience while we work this issue to resolution. We apologize for the inconvenience!
Please reach out to the Splunk On-Call Support team with any questions:
https://help.splunk.com/en/splunk-observability-cloud/splunk-on-call/introduction-to-splunk-on-call/getting-started-guide-for-splunk-on-call-admins/contact-splunk-on-call-support
IDENTIFIED
25 days ago - at 03/23/2026 05:10PM
Spunk On-Call Custom Paging Policies: We've identified an issue that inadvertently impacts Custom Paging Polices. Our Engineering team is working on a fix as soon as possible. In the meantime, please revert to a diversified Primary Paging policy in your User profile so as not to miss critical notification.
Helpful Paging Policy documentation:
---------------
Splunk On-Call Custom Paging Policies:
https://help.splunk.com/en/splunk-observability-cloud/splunk-on-call/notifications/primary-paging-policy#configure-a-custom-paging-policy-0
Splunk On-Call Primary Paging Policies:
https://help.splunk.com/en/splunk-observability-cloud/splunk-on-call/notifications/primary-paging-policy#configure-a-primary-paging-policy-0
---------------
We apologize for the inconvenience!
Please reach out to the Splunk On-Call Support team with any questions: https://help.splunk.com/en/splunk-observability-cloud/splunk-on-call/introduction-to-splunk-on-call/getting-started-guide-for-splunk-on-call-admins/contact-splunk-on-call-support
Latest VictorOps outages
Splunk On-Call Service // Network Disruption - 5 months ago
Splunk On-Call Email Alert Ingestions Disruption - 5 months ago
Web UI and Mobile app loading issues - 5 months ago
The Status Page Aggregator with Early Outage Detection
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 6320 services available
Integrations with
