Outage in Viirtue

Portal service degredation

Resolved Minor
September 18, 2025 - Started 3 days ago - Lasted about 3 hours
Official incident page

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Outage Details

We are currently observing a degradation of portal service we are actively investigating and working on a solution
Components affected
Viirtue Manager Portal Viirtue New Jersey Data Center
Latest Updates ( sorted recent to last )
RESOLVED 3 days ago - at 09/18/2025 07:50PM

We are continuing to investigate the cause of the issue and continuing to monitor portal performance.

We will be publishing RCA once we have completed our investigation

MONITORING 3 days ago - at 09/18/2025 06:50PM

We are still investigating the cause of the incident.

Service should be restored at this time

MONITORING 3 days ago - at 09/18/2025 05:54PM

System performance should be improved we we are continuing to monitor

INVESTIGATING 3 days ago - at 09/18/2025 05:48PM

We are seeing the system recovering and performance should be improving

INVESTIGATING 3 days ago - at 09/18/2025 05:42PM

We are working on redirecting traffic to improve service

INVESTIGATING 3 days ago - at 09/18/2025 05:23PM

We are actively pursuing the cause of the incident and have engaged our engineering partners. We are actively working to stabilize the portal, and the NJ core. updates to follow as we continue investigation.

INVESTIGATING 3 days ago - at 09/18/2025 05:05PM

We are currently observing a degradation of portal service we are actively investigating and working on a solution

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