Outage in Viirtue
Mobile Connect
Resolved MinorIncident Report
We are aware of an issue affecting new registrations and outbound calls for Mobile Connect users. Our engineers are actively working to resolve it.
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Latest Updates ( sorted recent to last )
RESOLVED
5 months ago - at 11/21/2025 04:03PM
This incident has been resolved.
MONITORING
5 months ago - at 11/21/2025 03:37PM
The rollback has been completed and registrations for mobile connect are starting to show as valid. We are monitoring progress. Please open and close the mobile connect application if you experience an issue to force re-registration.
IDENTIFIED
5 months ago - at 11/21/2025 03:26PM
We discovered an issue in the Mobile Connect middleware update deployed last night. To prevent any disruption to your service, we are rolling back to the last known stable version. Our team is actively monitoring the process and will share updates as soon as they are available.
INVESTIGATING
5 months ago - at 11/21/2025 03:05PM
We are aware of an issue affecting new registrations and outbound calls for Mobile Connect users. Our engineers are actively working to resolve it.
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