Outage in Viirtue
MobileConnect Suffix
Resolved MinorIncident Report
We are aware of an issue causing MobileConnect devices to register with an incorrect suffix, and we have escalated it with our partners.
In the meantime, for any call queue users utilizing MobileConnect, the “m” device must be added to the queue to ensure they can receive queue calls until the issue is resolved.
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Latest Updates ( sorted recent to last )
RESOLVED
1 day ago - at 04/20/2026 04:43AM
The incident has been resolved. If you experience any issues receiving calls on the MobileConnect app, please log out of the app and then log back in.
IDENTIFIED
1 day ago - at 04/20/2026 03:01AM
We are aware of an issue causing MobileConnect devices to register with an incorrect suffix, and we have escalated it with our partners.
In the meantime, for any call queue users utilizing MobileConnect, the “m” device must be added to the queue to ensure they can receive queue calls until the issue is resolved.
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