Outage in Vindicia

Production: Retain dashboard "Summary Analysis", "Submission Analysis" and "Captured Analysis Summary" tabs showing understated revenue.

Resolved Minor
September 11, 2024 - Started about 1 year ago - Lasted 13 days
Official incident page

Incident Report

Retain dashboard "Summary Analysis", "Submission Analysis" and "Captured Analysis Summary" tabs showing understated revenue for Submitted transactions for some merchants. Other functionality of the Dashboard is working as expected. Our engineers are investigating the issue. We will update this trustpost once the issue has been corrected. We appreciate your patience. If you have questions, please post a ticket at https://clientsupport.vindicia.com, or send email to support@vindicia.com.
Components affected
Vindicia Portal

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Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 09/24/2024 03:06PM

This incident has been resolved.

INVESTIGATING about 1 year ago - at 09/12/2024 12:06AM

We are continuing to investigate this issue.

INVESTIGATING about 1 year ago - at 09/11/2024 07:55PM

Retain dashboard "Summary Analysis", "Submission Analysis" and "Captured Analysis Summary" tabs showing understated revenue for Submitted transactions for some merchants. Other functionality of the Dashboard is working as expected.

Our engineers are investigating the issue. We will update this trustpost once the issue has been corrected. We appreciate your patience.

If you have questions, please post a ticket at https://clientsupport.vindicia.com, or send email to support@vindicia.com.

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