Outage in VIPRE Security

Sign-In Issues on Email Security Portal (Europe)

Resolved Major
March 26, 2025 - Started about 1 month ago - Lasted about 2 hours
Official incident page

Need to monitor VIPRE Security outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including VIPRE Security, and never miss an outage again.
Start Free Trial

Outage Details

We are currently aware of an issue affecting some customers attempting to sign in to the Email Security Portal. Our engineering team is actively investigating and working to identify the root cause.

We will provide updates here as soon as more information becomes available. Thank you for your patience and understanding.
Latest Updates ( sorted recent to last )
about 1 month ago - at 03/26/2025 05:42PM

Access to the European instance of the Email Security Portal has been restored, and services are gradually returning to normal.

We are also seeing mail flow return to normal for those customers previously impacted by delivery delays.

Our teams continue to closely monitor performance to ensure full recovery. We appreciate your patience throughout this incident.

about 1 month ago - at 03/26/2025 05:17PM

We are continuing to investigate the sign-in issues affecting the European instance of the Email Security Portal. This remains our highest priority, and our engineers are working diligently to identify and resolve the issue.

In parallel, we are also investigating reports from a smaller subset of customers experiencing mail delivery delays.

We will provide further updates as soon as more information becomes available.

about 1 month ago - at 03/26/2025 04:43PM

We are continuing to investigate the sign-in issues affecting the Email Security Portal. At this time, we have identified that the issue is limited to our European instance. Users on other regional instances are not impacted.

Our team is actively working to determine the cause and will share further updates as they become available.

Thank you for your continued patience.

about 1 month ago - at 03/26/2025 04:07PM

We are currently aware of an issue affecting some customers attempting to sign in to the Email Security Portal. Our engineering team is actively investigating and working to identify the root cause.

We will provide updates here as soon as more information becomes available. Thank you for your patience and understanding.

Real-time vendor status monitoring for IT and Ops teams

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 3970 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook