Outage in VIPRE Security

SecureMail Legacy Plugin v1.1.x

Resolved Minor
March 13, 2025 - Started about 2 months ago - Lasted about 5 hours
Official incident page

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Outage Details

We are currently investigating a potential issue affecting the outdated SecureMail Plugin version 1.1.x. This is affecting a small subset of customers using this legacy plugin.

Our team is actively working to identify the cause and will provide updates as soon as more information becomes available.

It is strongly suggested to upgrade to SecureMail Plugin v2.1, as this will resolve any connection issues. Upgrading to the new plugin is straightforward.

Full instructions can be found on our knowledge base article located here: [Update Plugin From Legacy to New SecureMail](https://helpdesk.vipre.com/hc/en-us/articles/33427718744593-Update-plugin-from-legacy-to-new-securemail-one-page-guide)
Components affected
VIPRE Security VIPRE Email Encryption
Latest Updates ( sorted recent to last )
about 2 months ago - at 03/13/2025 11:41AM

We are currently investigating a potential issue affecting the outdated SecureMail Plugin version 1.1.x. This is affecting a small subset of customers using this legacy plugin.

Our team is actively working to identify the cause and will provide updates as soon as more information becomes available.

It is strongly suggested to upgrade to SecureMail Plugin v2.1, as this will resolve any connection issues. Upgrading to the new plugin is straightforward.

Full instructions can be found on our knowledge base article located here: [Update Plugin From Legacy to New SecureMail](https://helpdesk.vipre.com/hc/en-us/articles/33427718744593-Update-plugin-from-legacy-to-new-securemail-one-page-guide)

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