Outage in VIPRE Security
EU - Email Delivery Delays
Resolved MajorIncident Report
We have identified an issue that is causing delays in our mail processing queue for a subset of EU Customers.
Please be assured that emails are being safely queued for processing and are not lost. Our team is actively working to identify the root cause and restore normal service as quickly as possible.
We apologize for any inconvenience this may cause.
Please be assured that emails are being safely queued for processing and are not lost. Our team is actively working to identify the root cause and restore normal service as quickly as possible.
We apologize for any inconvenience this may cause.
Components affected
VIPRE Security VIPRE Email SecurityTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
7 months ago - at 09/15/2025 04:47PM
All queues have now cleared and normal processing has returned. We will continue to closely monitor the situation.
7 months ago - at 09/15/2025 03:43PM
We have identified the cause of mail delays impacting some EU customers, and a solution has been implemented. We are actively monitoring the affected traffic, and the mail queues are showing a downward trend.
7 months ago - at 09/15/2025 02:43PM
We have identified an issue that is causing delays in our mail processing queue for a subset of EU Customers.
Please be assured that emails are being safely queued for processing and are not lost. Our team is actively working to identify the root cause and restore normal service as quickly as possible.
We apologize for any inconvenience this may cause.
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