Message logs - EMEA

## ✅ Resolved: Message Log Discrepancies (EMEA)

**Current Status:** Resolved 🟢
**Region:** EMEA Only

The issue affecting **Message Logs** for customers in the **EMEA region** has been resolved. Log data is now populating correctly, and the errors previously encountered in the dashboard have been cleared.

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### 🟢 Service Status: Fully Operational
As previously noted, **mailflow and security enforcement** remained fully functional throughout this event.

### Summary
* **Current Status:** Service Restored.
* **Monitoring:** Our engineering teams are **continuing to monitor the reporting cluster closely** to ensure stability across the EMEA region.
* **Impact:** Visibility only; no emails were delayed or missed.

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*Thank you for your patience while we restored full reporting visibility.*

**Current Status:** Investigating (High Priority) 🔍
**Region:** EMEA Only

We are continuing to treat reports of **Message Log** errors and data population issues as a **high-priority investigation**. Our engineering teams are actively working to restore log visibility for customers in the EMEA region.

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It is important to emphasize that there is **no impact** to core services:
* **Mailflow:** Emails are being processed, sent, and received normally.
* **Security Enforcement:** All security filtering, scanning, and protection protocols remain **fully active and unaffected**.

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*We appreciate your continued patience as we work to resolve this reporting-only issue.*

## Status Update: Investigating Message Log Discrepancies (EMEA)

**Current Status:** Investigating 🔍

We are currently investigating reports of an issue affecting **Message Logs** specifically for customers within the **EMEA region**. Users may encounter error messages or find that log data is failing to populate within the admin dashboard.

### Key Details
* **Symptoms:** "Error fetching data" alerts or empty results when querying message history.
* **Scope:** This is confined to customers hosted in our **EMEA data centers**.
* **Mailflow:** Confirmed healthy; no impact on email delivery or security filtering.

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We appreciate your patience while we restore full visibility.