Outage in VIPRE Security
issues with sending out securemail messages
Minor
April 30, 2026 - Started about 10 hours ago
Official incident page
Official incident page
Incident Report
We are currently investigating an issue affecting a small subset of customers who are unable to send SecureMail messages. Receiving SecureMail messages is unaffected at this time. Our team is actively working to identify the root cause with the highest priority, and we will provide further updates here as our investigation continues.
Components affected
VIPRE Security VIPRE Email EncryptionTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
about 6 hours ago - at 04/30/2026 12:55PM
We have now identified the root cause of the issue affecting a subset of customers from sending SecureMail messages, and they are actively working on implementing a fix. The receiving of SecureMail message's is remains unaffected. We will continue to provide updates here as progress is made.
about 10 hours ago - at 04/30/2026 09:21AM
We are still investigating an issue affecting a small subset of customers who are unable to send SecureMail messages. Receiving SecureMail messages is still unaffected. Our team is actively working to identify the root cause with the highest priority, and we will provide further updates here as our investigation continues.
about 11 hours ago - at 04/30/2026 08:15AM
We are currently investigating an issue affecting a small subset of customers who are unable to send SecureMail messages. Receiving SecureMail messages is unaffected at this time. Our team is actively working to identify the root cause with the highest priority, and we will provide further updates here as our investigation continues.
Latest VIPRE Security outages
Webmail Delivery Issue - about 1 month ago
Message logs - EMEA - about 2 months ago
Inbound Email Delay and Message Log Error – North America - 2 months ago
Password Reset Not Writing to Web Mail 5 - 2 months ago
EU1 Archive - Search Interface Authentication Issues - 3 months ago
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