Outage in VIPRE Security

Intermittent Access Issues with Email Security Portal

Resolved Minor
March 31, 2025 - Started about 1 month ago - Lasted about 2 hours
Official incident page

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Outage Details

We are currently investigating reports of intermittent access issues affecting a small subset of users attempting to load the Email Security Portal. The issue stems from a third-party element that is occasionally failing to load as expected, which may prevent the portal from displaying correctly.

Please note that this is a display/access issue only. Mail flow, policy enforcement, spam filtering, and other core security services remain fully operational and are not impacted.
Latest Updates ( sorted recent to last )
about 1 month ago - at 03/31/2025 09:20AM

We have implemented a workaround to mitigate the issue affecting access to the Email Security Portal. Users should now be able to load the portal as expected, even while the third-party provider continues to address the root cause on their end.

We will continue to monitor the situation closely and will update this page once the third-party issue has been fully resolved.

Thank you for your patience.

about 1 month ago - at 03/31/2025 09:01AM

We are currently testing a fix to mitigate the issue affecting access to the Email Security Portal. This workaround is intended to improve portal accessibility for affected users while the third-party provider continues to address the underlying issue on their side.

We will provide another update once testing is complete and the workaround has been confirmed effective.

about 1 month ago - at 03/31/2025 07:47AM

We are currently investigating reports of intermittent access issues affecting a small subset of users attempting to load the Email Security Portal. The issue stems from a third-party element that is occasionally failing to load as expected, which may prevent the portal from displaying correctly.

Please note that this is a display/access issue only. Mail flow, policy enforcement, spam filtering, and other core security services remain fully operational and are not impacted.

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