Outage in Virtru
Virtru Collaborate is Down
Resolved MajorIncident Report
Summary AI Generated
Virtru Collaborate experienced a major outage lasting approximately 3.6 hours, during which users were unable to load the Workspaces page. The issue was later expanded to include problems with uploading and decrypting files even after initial service restoration. The root cause was identified, a fix and additional patch were deployed, and the incident was fully resolved; Virtru Secure Share was unaffected throughout.
Virtru Collaborate is down. When users attempt to access the Workspaces page, it never fully loads. Our team has identified the root cause and is working to deploy a fix as soon as possible.
Virtru Secure Share functionality is not impacted.
We will provide another update as soon as we have one.
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Latest Updates ( sorted recent to last )
RESOLVED
17 days ago - at 09/02/2026 08:52PM
This incident has been resolved.
MONITORING
17 days ago - at 09/02/2026 06:17PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
17 days ago - at 09/02/2026 06:12PM
The service is now accessible, but users may still see issues uploading and decrypting. We are working to deploy an additonal patch.
IDENTIFIED
17 days ago - at 09/02/2026 05:18PM
Virtru Collaborate is down. When users attempt to access the Workspaces page, it never fully loads. Our team has identified the root cause and is working to deploy a fix as soon as possible.
Virtru Secure Share functionality is not impacted.
We will provide another update as soon as we have one.
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