Outage in Virtru
Secure Reader perpetual "loading" some users
Resolved MinorIncident Report
Summary AI Generated
On September 28th, some Virtru Secure Reader users encountered a perpetual loading screen that prevented them from reaching authentication options, lasting approximately 4 hours. Virtru identified and resolved the issue, concluding monitoring on September 29th. Affected users were advised to close all Virtru tabs and retry access via the original email's "Unlock Message" button.
Yesterday afternoon (September 28th,) some users accessing Secure Reader experienced a loading page that did not progress to authentication options. Our team identified the issue and put a fix in place. Affected users should try closing all Virtru tabs, finding the original email with the Unlock Message button, and try again. Users still experiencing issues should contact Support: https://support.virtru.com/hc/en-us/requests/new
Components affected
Virtru Secure ReaderTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
11 days ago - at 09/29/2026 07:18PM
We've concluded monitoring - the issue is now considered resolved. Affected users should try closing all Virtru tabs, finding the original email with the Unlock Message button, and try again. Users still experiencing issues should contact Support: https://support.virtru.com/hc/en-us/requests/new
MONITORING
11 days ago - at 09/29/2026 03:25PM
We are continuing to monitor for any further issues.
MONITORING
11 days ago - at 09/29/2026 03:24PM
Yesterday afternoon (September 28th,) some users accessing Secure Reader experienced a loading page that did not progress to authentication options. Our team identified the issue and put a fix in place. Affected users should try closing all Virtru tabs, finding the original email with the Unlock Message button, and try again. Users still experiencing issues should contact Support: https://support.virtru.com/hc/en-us/requests/new
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