Outage in Visma

Issues in email delivery

Resolved Minor
September 22, 2023 - Started over 1 year ago - Lasted 3 days
Official incident page

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Outage Details

We are currently investigating an issue in delivering emails especially to recipient's using Outlook mail servers.
Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 09/25/2023 05:55AM

The email invoices that bounced because of the incident have been resent. Depending on the sender's reminder settings it is possible some recipients got the reminder before the initial invoice email was resent.

MONITORING about 1 year ago - at 09/23/2023 04:14PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING about 1 year ago - at 09/22/2023 03:47PM

Fix has been applied and email deliveries are again working to Outlook servers. Once we get a complete list of failed invoice emails we will be resending them as soon as possible.

INVESTIGATING about 1 year ago - at 09/22/2023 11:57AM

The issue has been identified to be syncing issues between our email provider and Outlook mail servers. A fix is being put into place which should allow the emails to start passing. Once we get a list of failed invoice emails we will be resending them as soon as possible.

INVESTIGATING over 1 year ago - at 09/22/2023 07:12AM

We are currently investigating an issue in delivering emails especially to recipient's using Outlook mail servers.

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