Outage in Visma

Investigating an issue in eAccounting related to bank transactions and VAT messages delays

Resolved Minor
July 25, 2024 - Started 5 months ago - Lasted 4 days
Official incident page

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Outage Details

We are currently investigating an issue with bank transactions delays. Affected areas: bank account statements and message downloads, sending payments to bank, payment statuses updates and sending VAT messages and reports.
Components affected
Visma eAccounting
Latest Updates ( sorted recent to last )
RESOLVED 5 months ago - at 07/29/2024 06:12AM

The issue is now resolved and the service is up and running as normal.

MONITORING 5 months ago - at 07/27/2024 09:41AM

The service is up and running again. The issue should be solved for all customers. We will keep monitoring to ensure high quality.

IDENTIFIED 5 months ago - at 07/26/2024 02:12PM

A solution has been identified and is currently worked on and we are seeing a slight improvement. We are expecting better results during the next couple of days.

IDENTIFIED 5 months ago - at 07/26/2024 06:54AM

The work on finding a solution is still ongoing. We are sorry for the inconvenience this delay is causing. We will update again when we have more information.

IDENTIFIED 5 months ago - at 07/25/2024 02:16PM

The work on finding a solution is still ongoing. We will update again when we have more information.

IDENTIFIED 5 months ago - at 07/25/2024 12:11PM

The problem has been identified (slow responses from one of our integrators) and a solution is currently worked on.

INVESTIGATING 5 months ago - at 07/25/2024 09:10AM

We are continuing to investigate this issue and we will be back with updates as soon as possible.

INVESTIGATING 5 months ago - at 07/25/2024 07:09AM

We are currently investigating an issue with bank transactions delays. Affected areas: bank account statements and message downloads, sending payments to bank, payment statuses updates and sending VAT messages and reports.

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