Outage in Visma

Investigating an issue in Provisioning Gateway 3

Resolved Major
November 04, 2024 - Started about 2 months ago - Lasted about 15 hours
Official incident page

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Outage Details

We are currently investigating an issue with consuming messages in Provisioning Gateway 3. The following provisioning flows are affected: - Provisioning of Talent LMS users (Add Talent LMS users in Visma Academy, Enteprise, Digital and SPCS portals; Talent LMS user add/modify/delete into Visma Connect) - Company updates for Visma.net Financials ERP, Visma.net Autoinvoice and Visma.net Project Management - User company role assignments for Visma.net Financials ERP and Visma.net Project Management - Customer service updates for Visma.net Financials ERP and Visma.net Project Management - Add, Update and Delete VOM users into Visma Connect - Provisioning of Visma.net Project Management addons and edition upgrades/downgrades - Provisioning of Visma Fivaldi customers, licenses, companies and user roles into Visma.net - Visma.net tenant add or modify into Visma Connect - BankID status changes notifications on Slack channels - Visma Connect tenant synch from Visma.net We will update when the issue is no longer present. We apologize for the inconvenience.
Components affected
Visma Provisioning Gateway - PG3
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 11/05/2024 07:06AM

This incident has been resolved.

MONITORING about 2 months ago - at 11/05/2024 06:10AM

We are continuing to monitor for any further issues.

MONITORING about 2 months ago - at 11/05/2024 05:57AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 2 months ago - at 11/05/2024 05:08AM

We are continuing to work on a fix for this issue. We will post updates based on progress.

IDENTIFIED about 2 months ago - at 11/04/2024 08:45PM

We are working on a fix and it will take some time to resolve the issue.
We will post updates based on progress.

INVESTIGATING about 2 months ago - at 11/04/2024 08:00PM

We are continuing to investigate this issue.

INVESTIGATING about 2 months ago - at 11/04/2024 07:13PM

We are continuing to investigate this issue.

INVESTIGATING about 2 months ago - at 11/04/2024 06:01PM

We are continuing to investigate this issue.

INVESTIGATING about 2 months ago - at 11/04/2024 05:06PM

We are continuing to investigate this issue.

INVESTIGATING about 2 months ago - at 11/04/2024 03:55PM

We are currently investigating an issue with consuming messages in Provisioning Gateway 3.

The following provisioning flows are affected:
- Provisioning of Talent LMS users (Add Talent LMS users in Visma Academy, Enteprise, Digital and SPCS portals; Talent LMS user add/modify/delete into Visma Connect)
- Company updates for Visma.net Financials ERP, Visma.net Autoinvoice and Visma.net Project Management
- User company role assignments for Visma.net Financials ERP and Visma.net Project Management
- Customer service updates for Visma.net Financials ERP and Visma.net Project Management
- Add, Update and Delete VOM users into Visma Connect
- Provisioning of Visma.net Project Management addons and edition upgrades/downgrades
- Provisioning of Visma Fivaldi customers, licenses, companies and user roles into Visma.net
- Visma.net tenant add or modify into Visma Connect
- BankID status changes notifications on Slack channels
- Visma Connect tenant synch from Visma.net


We will update when the issue is no longer present.
We apologize for the inconvenience.

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