Outage in Visma

Some customers are experiencing problems when logging in to Visma net ERP

Resolved Major
November 05, 2024 - Started about 2 months ago - Lasted 1 day
Official incident page

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Outage Details

We are currently investigating the issue.
Components affected
Visma .net ERP Visma .net ERP API
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 11/07/2024 08:08AM

Monitoring shows that performance is back to normal and the problem has been fixed.

MONITORING about 2 months ago - at 11/06/2024 12:51PM

We found the root cause and have implemented a fix for it. Some services were not able to process messages during this period and the messages will be processed during the next hours. We continue to monitor during the evening

MONITORING about 2 months ago - at 11/06/2024 11:35AM

We see that performance is improving and stability is much better after our changes. We continue to monitor the situation.

INVESTIGATING about 2 months ago - at 11/06/2024 10:10AM

We are doing changes in SQL server resources. Customers can experience instability for a short period depending on which server they are working on .

INVESTIGATING about 2 months ago - at 11/06/2024 08:50AM

We are increasing resources at the moment to improve the situation for our users.

INVESTIGATING about 2 months ago - at 11/06/2024 07:22AM

We are continuing to investigate the issue to find the root cause. Our earlier changes didn't fix the problem.

INVESTIGATING about 2 months ago - at 11/06/2024 12:18AM

We are continuing to investigate the issue.

INVESTIGATING about 2 months ago - at 11/05/2024 05:54PM

We are continuing to investigate the issue.

INVESTIGATING about 2 months ago - at 11/05/2024 04:23PM

We are doing some changes and users can experience instability temporarily.

INVESTIGATING about 2 months ago - at 11/05/2024 03:41PM

We are continuing to investigate the issue to find the root cause

INVESTIGATING about 2 months ago - at 11/05/2024 02:49PM

We are currently investigating the issue.

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