Outage in Visma

Performance issue swith Smartscan

Resolved Major
December 17, 2024 - Started 5 days ago - Lasted 15 minutes
Official incident page

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Outage Details

We have identified the cause of the incident and are currently working on finding a solution for this. Between 75 and 90% of requests to Smartscan API were failing were failing.
Components affected
Visma Machine Learning Assets
Latest Updates ( sorted recent to last )
RESOLVED 5 days ago - at 12/17/2024 08:07AM

The incident was resolved around 9:00. The issue was a misconfiguration of a new deployment which only became apparent in the morning when more traffic came to the API.

INVESTIGATING 5 days ago - at 12/17/2024 07:53AM

We have identified the cause of the incident and are currently working on finding a solution for this. Between 75 and 90% of requests to Smartscan API were failing were failing.

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