Outage in Visma

Smartscan critical outage

Resolved Major
October 13, 2025 - Started 3 days ago - Lasted about 5 hours
Official incident page

Incident Report

We are currently investigating this issue.
Components affected
Visma Machine Learning Assets
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Latest Updates ( sorted recent to last )
RESOLVED 3 days ago - at 10/13/2025 11:11AM

The issue is now resolved and the service is up and running as normal.

MONITORING 3 days ago - at 10/13/2025 10:05AM

The service is up and running again. This issue should be solved for all customers. We will keep monitoring to ensure high quality.

IDENTIFIED 3 days ago - at 10/13/2025 07:10AM

We are continuing to work on a fix for this issue.

IDENTIFIED 3 days ago - at 10/13/2025 07:08AM

We are continuing to work on a fix for this issue.

IDENTIFIED 3 days ago - at 10/13/2025 06:54AM

We have identified the cause of the incident and are currently working on finding a solution for this.

INVESTIGATING 3 days ago - at 10/13/2025 06:41AM

We are currently investigating this issue.

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