Outage in Visma
Investigating an issue in HRM Analytics (Netherlands)
Resolved MajorIncident Report
Summary AI Generated
Visma's HRM Analytics service in the Netherlands experienced a major outage lasting 101.6 hours due to problems with their generic API that caused timeouts for customers. The issue was traced to problems with the datawarehouse delivering data, with Amazon Redshift assisting in finding the root cause. The service was fully restored on March 23rd after API functionality was recovered and reporting data was refreshed.
Unfortunately we are experiencing problems in our generic API which leads to time-outs at our customers.
Components affected
Visma HRM AnalyticsTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 month ago - at 03/23/2026 02:14PM
The issue is now resolved and the service is up and running as normal.
MONITORING
about 1 month ago - at 03/20/2026 08:51AM
The API is up and running.
We are now starting refresh of the reporting data and monitoring the system behavior.
INVESTIGATING
about 1 month ago - at 03/19/2026 05:21PM
We are continuing to investigate this issue.
INVESTIGATING
about 1 month ago - at 03/19/2026 05:06PM
API jobs are at the moment processed.
We are still investigating an issue with refresh of the data used by the reports.
INVESTIGATING
about 1 month ago - at 03/19/2026 01:22PM
We are still investigating the problem. The problem is likely in the datawarehouse delivering the data. Amazon Redshift is assisting us in finding the root cause. We expect the next update at 13.00 hrs.
INVESTIGATING
about 1 month ago - at 03/19/2026 08:44AM
Unfortunately we are experiencing problems in our generic API which leads to time-outs at our customers.
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