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Outage in Vita Mojo

Degraded performance on Tenant and Order services.

Resolved Major
October 27, 2025 - Started 4 months ago - Lasted about 3 hours
Official incident page

Incident Report

We are currently seeing reduced performance on the Tenant and Order services. Our engineering team is actively investigating, and we will share the next update within 15 minutes or sooner.

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Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 10/27/2025 02:14PM

This incident is now closed. Thank you for your patience while we resolved the issue.

If you still experience any issues or require further support, please contact us at support@vmos.io.

MONITORING 4 months ago - at 10/27/2025 01:34PM

The fix has been completed. Our engineering team is performing final checks, and we are now moving the incident to monitoring. Thank you for your patience.

IDENTIFIED 4 months ago - at 10/27/2025 01:17PM

We are continuing to work on the fix, with a focus on the menu-related issue. We will provide the next update in 15 minutes or sooner.

IDENTIFIED 4 months ago - at 10/27/2025 01:02PM

The fix is still in progress. However, you may experience issues accessing the menu on POS. We are aware that some clients are affected by this, and it is expected to be resolved with the ongoing fix. We will provide the next update in 15 minutes or sooner. Thank you for your patience.

IDENTIFIED 4 months ago - at 10/27/2025 12:50PM

The fix is still in progress. Our engineering team is performing final testing and validating the changes, and we will share the next update within 15 minutes or sooner. Thank you for your patience.

IDENTIFIED 4 months ago - at 10/27/2025 12:33PM

We are nearing the completion of the fix and continue to see a significant increase in trading on our monitoring tools. We will provide the next update in 10 minutes or sooner.

IDENTIFIED 4 months ago - at 10/27/2025 12:16PM

We are seeing significant improvements in trading. Our team is continuing to implement the fix and will provide the next update in 15 minutes or sooner.

IDENTIFIED 4 months ago - at 10/27/2025 12:02PM

Our engineering team is still working on the fix, and we are already seeing significant improvement in trading. We are continuing to implement this fix and will provide the next update in 10 minutes or sooner.

IDENTIFIED 4 months ago - at 10/27/2025 11:56AM

Our engineering team is still working on a fix. We will provide the next update in 10 minutes or sooner. Thank you for your patience.

IDENTIFIED 4 months ago - at 10/27/2025 11:42AM

Our engineering team is actively working on a fix. We will provide the next update within 10 minutes, or sooner.

IDENTIFIED 4 months ago - at 10/27/2025 11:31AM

We are aware of an issue affecting POS/till and kiosks. Our engineering team has identified the cause and is actively working on a fix. We will provide the next update within 15 minutes or sooner.

INVESTIGATING 4 months ago - at 10/27/2025 11:18AM

We are currently seeing reduced performance on the Tenant and Order services. Our engineering team is actively investigating, and we will share the next update within 15 minutes or sooner.

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