Outage in VitalSource

Widespread issues across our systems

Resolved Minor
April 12, 2023 - Started over 2 years ago - Lasted about 3 hours
Official incident page

Incident Report

We are currently investigating this issue.
Components affected
VitalSource V3/V4 APIs VitalSource Notes and Highlights Synchronization VitalSource Launch - LTI, LMS, SAML, Office365, OAuth2 and other integrations VitalSource Bookshelf Online VitalSource Manage Platform VitalSource Store, Sampling and Ecommerce Platform VitalSource Acrobatiq

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Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 04/13/2023 12:19AM

This issue has been resolved. Working with Google, we believe that our systems were impacted as a result of this incident at Google Cloud: https://status.cloud.google.com/incidents/pZF1y9HXi6LpyKDuCDf7

MONITORING over 2 years ago - at 04/13/2023 12:08AM

A fix has been implemented and we are monitoring the results.

INVESTIGATING over 2 years ago - at 04/12/2023 11:01PM

We have identified this as an issue in GCP related to this: https://status.cloud.google.com/incidents/pZF1y9HXi6LpyKDuCDf7

We are working with google to resolve.

INVESTIGATING over 2 years ago - at 04/12/2023 09:50PM

We are continuing to investigate this issue.

INVESTIGATING over 2 years ago - at 04/12/2023 09:49PM

We are currently investigating this issue.

Latest VitalSource outages

Service Disruption Impacting Explore - about 1 month ago
Service Disruption Impacting Bookshelf Online - about 2 months ago
We are experiencing degraded performance across our systems - 2 months ago
Slowness and intermitent issues in our ecosystem - 2 months ago
Issues accross our Ecosystem - 4 months ago

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