Live VitalSource status. See if VitalSource is down, view recent outages, and get real-time alerts when problems start.
VitalSource is operational
IsDown pulls data from VitalSource's status page every few minutes and collects user-reported issues. Refresh the page to see if there are any updates.
This chart displays the number of user-reported issues over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem. We only consider an issue widespread if there are multiple reports within a short timeframe.
IsDown has tracked 90 incidents since started monitoring VitalSource status in April 2021. We collect data from 4200+ services, and normalize the data to give you a clear picture of the impact of the outage.
11 days ago · lasted 22 minutes
We are investigating an issue impacting Bookshelf Explore.
4 months ago · lasted 42 minutes
We are investigating an issue impacting Bookshelf Online
5 months ago · lasted 33 minutes
We are currently investigating an issue impacting multiple applications.
We've tracked and collected 90 incidents since started monitoring VitalSource status
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Alison
Vital source’s IP address cannot be found. Personal WiFi is clear.
Roxanne
Vitalsource is stuck loading the pages. Even after downloading the app, the book won't download past 50%
Alyssa
For the past couple of days Vitalsource has wither not been loading, or crashing
Brianna
it's stuck loading and i cant open any of my books
AM
App closing out, not working!
Lamia
The app will not open and consistently shuts down
Martin
Site taking forever to load
Elsie
Everytime I select an ebook to open I'm signed out and asked to sign back in. Its a constant loop
Soravit
I cannot sign in, the website keeps loading forever.
Lively
"an unknown error has occurred" screen won't go away. says it's on their end
Stephanie
Textbooks will not load past the title page and index pages.
David
When purchasing the eBooks, a red screen pops up with a list of titles that Vital Source says is no longer available in my region USA. None of the books listed were the ones I was trying to purchase. I remove the items from the cart and the red screen goes away but I add to the cart and checkout,...
YK
503 error trying to open pearson mylab to complete assignments
Kaitlynn
I am trying to open my course textbook to complete an assignment through Pearson and it keeps giving me an error code that says 503 service temporarily available.
LJ
It will read aloud when you press the play button or click "Read aloud from here" in the menu, after selecting text. Tried on Safari and Chrome.
Katya
Cannot access the website or sign in
Wendy
I can't login in or request my password.
Summer
The textbook is not opening, giving an error message that it will not load and that the problem is on their end.
Andrew
Won't load anything - just error message
natalia
the website is not launching my ebook
Paul
Cant get onto Vital Source
Jaz
I am having an issue with the Vitalsource reader not loading
Andrew
Constant loading on all devices
Hans
Extreme buffering and glitching out. Every other tab and website is functional
Alyssa
Can not log in and password emails will not send
I
Can't highlight or bookmark things. Highlighter + previous highlights are gone, workbook doesn't load.
AP
"Something went wrong" loading page. Won't allow me to enter.
Lucas
Cant login, website is functional, but the login page is not
Kwong
Purchased book cannot be loaded
M
Web page won’t load - WiFi is good
Jessica
I can't view any of my books
Courtney
The Bookshelf is not loading.
Vink
Cannot get to the bookshelf
Monica
Will not connect, may be wifi but other pages load fine
Alex
Library not loading... books missing
Jonathan
Webpage only displays "An unknown error occurred." and wont load textbooks
Angela
I am not able to access my textbooks for school. Everytime I try to open it, it just keeps saying "something went wrong, please try again later."
Chloe
Website loads to an error page that says "something went wrong. Try again later."
Annika
Getting the "something went wrong, please try again later" error, still pops up even after closing and reopening.
McKayla
VitalSource is not loading.
Be the first to know when VitalSource and other third-party services go down
Services commonly monitored together with VitalSource
VitalSource isn't down. You can check VitalSource status and incident details on the top of the page. IsDown continuously monitors VitalSource official status page every few minutes. In the last 24 hours, there were 0 outages reported.
VitalSource is currently operational. You can check VitalSource status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.
No, there is no ongoing official outage. Check on the top of the page if there are any reported problems by other users.
Currently there's no report of VitalSource being slow. Check on the top of the page if there are any reported problems by other users.
IsDown monitors the VitalSource official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.
VitalSource last outage was on May 19, 2025 with the title "Inability to access Bookshelf Explore"
Because IsDown is a status page aggregator, which means that we aggregate the status of multiple cloud services. You can monitor VitalSource and all the services that impact your business. Get a dashboard with the health of all services and status updates. Set up notifications via Slack, Datadog, PagerDuty, and more, when a service you monitor has issues or when maintenances are scheduled.
IsDown and DownDetector help users determine if a service is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information. The integration allows us to provide more details about the outage, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.
IsDown offers an easy way to monitor VitalSource with maximum flexibility
IsDown monitors VitalSource for major outages. A major outage is when VitalSource experiences a critical issue that severely affects one or more services/regions. When VitalSource marks an incident as a major outage, IsDown updates its internal status, the customer status page and dashboard. Depending on the customer settings, IsDown will also send notifications.
IsDown monitors VitalSource status page for minor outages. A minor outage is when VitalSource experiences a small issue affecting a small percentage of its customer's applications. An example is the performance degradation of an application. When a minor outage occurs, IsDown updates its internal status and shares that information on the customer status page. Depending on the customer settings, IsDown will also send notifications.
IsDown collects all information from the outages published in VitalSource status page to provide the most accurate information. If available, we gather the title, description, time of the outage, status, and outage updates. Another important piece of information is the affected services/regions which we use to filter the notifications that impact your business.
VitalSource publishes scheduled maintenance events on their status page. IsDown collects all the information for each event and creates a feed that people can follow to ensure they are not surprised by unexpected downtime or problems. We also send the feed in our weekly report, alerting the next maintenances that will take place.
IsDown monitors VitalSource and all their 11 components that can be affected by an outage. IsDown allows you to filter the notifications and status page alerts based on the components you care about. For example, you can choose which components or regions affect your business and filter out all other outages. This way you avoid alert fatigue in your team.
VitalSource and other vendors don’t always report outages on time. Our crowdsourced status platform helps you stay ahead of outages. Users report issues and outages, sharing details on what problems they are facing. We use that info to provide early signs of outages. This way, even without an official update, you can stay ahead of possible problems.
“Very happy with isDown. Setting up and managing the monitoring is straightforward. The customer support team has been excellent, always quick to answer questions and provide assistance.
I definitely recommend IsDown.”
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