What is VitalSource current status?

VitalSource is currently operational. You can check VitalSource status and current incidents and outages on the top of the page. The status is updated in almost real-time, and you can see the issues affecting customers.

Is VitalSource down today?

VitalSource was not down today according to the official status page. In the last 24 hours, there were 0 outages reported. IsDown continuously monitors the VitalSource status page, looking for the latest outages and issues affecting customers. Check all recent outages in the section 'Latest VitalSource outages, issues and problems' at the top of the page.

When was the last VitalSource outage?

VitalSource last outage was on January 17, 2025 with the title "Service Disruption Impacting Bookshelf Online"

How to monitor or check VitalSource status?

You can use IsDown service or go to VitalSource official status page. Some accounts also use Twitter to communicate the status.

How can I be notified when VitalSource is having issues?

You can create an account in IsDown and monitor multiple services or subscribe for updates on the official status page. IsDown will send you a notification in real-time when VitalSource has issues. VitalSource official status page might also offer notification options such as email, SMS, or Slack.

Is VitalSource Down? Check VitalSource status and current outages

VitalSource user-reported issues in the last 24 hours

This chart displays the number of user-reported VitalSource problems over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem.

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VitalSource outage history

IsDown has tracked 89 incidents since started monitoring VitalSource downtimes in April 2021. We are also collecting data from 4000+ services, and normalize the data to give you a clear picture of the impact of the outage.

Jan 17 2025

Service Disruption Impacting Bookshelf Online

4 months ago · lasted 42 minutes

We are investigating an issue impacting Bookshelf Online
Jan 08 2025

Service Disruption

4 months ago · lasted 33 minutes

We are currently investigating an issue impacting multiple applications.
Dec 17 2024

Experiencing Performance Issues

5 months ago · lasted about 1 hour

We are currently investigating an issue impacting Bookshelf Online and our Store.
Nov 05 2024

Performance issues across multiple applications.

6 months ago · lasted 27 minutes

We are investigating an issue impacting multiple applications.
Nov 04 2024

Service Disruption

6 months ago · lasted 22 minutes

We are investigating an issue impacting multiple systems across VitalSource.
Apr 2021 ...

IsDown started monitoring VitalSource status

We've tracked and collected 89 incidents since started monitoring VitalSource status

Latest user comments about VitalSource issues

A

Alison

14 days ago

Vital source’s IP address cannot be found. Personal WiFi is clear.
R

Roxanne

25 days ago

Vitalsource is stuck loading the pages. Even after downloading the app, the book won't download past 50%
A

Alyssa

about 1 month ago

For the past couple of days Vitalsource has wither not been loading, or crashing
B

Brianna

about 2 months ago

it's stuck loading and i cant open any of my books
A

AM

about 2 months ago

App closing out, not working!
L

Lamia

about 2 months ago

The app will not open and consistently shuts down
M

Martin

about 2 months ago

Site taking forever to load
E

Elsie

about 2 months ago

Everytime I select an ebook to open I'm signed out and asked to sign back in. Its a constant loop
S

Soravit

3 months ago

I cannot sign in, the website keeps loading forever.
L

Lively

3 months ago

"an unknown error has occurred" screen won't go away. says it's on their end
S

Stephanie

Bookshelf Online 3 months ago

Textbooks will not load past the title page and index pages.
D

David

3 months ago

When purchasing the eBooks, a red screen pops up with a list of titles that Vital Source says is no longer available in my region USA. None of the books listed were the ones I was trying to purchase. I remove the items from the cart and the red screen goes away but I add to the cart and checkout,...
Y

YK

3 months ago

503 error trying to open pearson mylab to complete assignments
K

Kaitlynn

3 months ago

I am trying to open my course textbook to complete an assignment through Pearson and it keeps giving me an error code that says 503 service temporarily available.
L

LJ

4 months ago

It will read aloud when you press the play button or click "Read aloud from here" in the menu, after selecting text. Tried on Safari and Chrome.
K

Katya

4 months ago

Cannot access the website or sign in
W

Wendy

4 months ago

I can't login in or request my password.
S

Summer

4 months ago

The textbook is not opening, giving an error message that it will not load and that the problem is on their end.
A

Andrew

4 months ago

Won't load anything - just error message
N

natalia

4 months ago

the website is not launching my ebook
P

Paul

4 months ago

Cant get onto Vital Source
J

Jaz

5 months ago

I am having an issue with the Vitalsource reader not loading
A

Andrew

5 months ago

Constant loading on all devices
H

Hans

6 months ago

Extreme buffering and glitching out. Every other tab and website is functional
A

Alyssa

6 months ago

Can not log in and password emails will not send
I

I

6 months ago

Can't highlight or bookmark things. Highlighter + previous highlights are gone, workbook doesn't load.
A

AP

6 months ago

"Something went wrong" loading page. Won't allow me to enter.
L

Lucas

6 months ago

Cant login, website is functional, but the login page is not
K

Kwong

6 months ago

Purchased book cannot be loaded
M

M

7 months ago

Web page won’t load - WiFi is good
J

Jessica

8 months ago

I can't view any of my books
C

Courtney

8 months ago

The Bookshelf is not loading.
V

Vink

8 months ago

Cannot get to the bookshelf
M

Monica

9 months ago

Will not connect, may be wifi but other pages load fine
A

Alex

9 months ago

Library not loading... books missing
J

Jonathan

9 months ago

Webpage only displays "An unknown error occurred." and wont load textbooks
A

Angela

11 months ago

I am not able to access my textbooks for school. Everytime I try to open it, it just keeps saying "something went wrong, please try again later."
C

Chloe

12 months ago

Website loads to an error page that says "something went wrong. Try again later."
A

Annika

about 1 year ago

Getting the "something went wrong, please try again later" error, still pops up even after closing and reopening.
M

McKayla

over 1 year ago

VitalSource is not loading.

VitalSource outages in the last 30 days

Number of Incidents

0 issues

Last incident

113 days ago

Seamless Integrations

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Check VitalSource components, services, or regions current status in real-time

LearnKit APIs

V3/V4 APIs

Notes and Highlights Synchronization

VitalSource Launch - LTI, LMS, SAML, Office365, OAuth2 and other integrations

Bookshelf Online

Manage Platform

Store, Sampling and Ecommerce Platform

Having problems with VitalSource? What can you do?

First, stay calm.
- We know it's stressful when VitalSource is down, but running around is not going to fix it.
- Remember that it's normal for services to go down sometimes. It can be for a number of reasons, from maintenance to unexpected issues.
Make a quick evaluation of the impact of the VitalSource outage
- Try to evaluate the impact of the outage on your business. Is it impacting a majority of your users or just a few?
- Did VitalSource already acknowledge the issue? And published a status update? (You can find it in the top of the page or in VitalSource status page)
- If not, understand if other users are also experiencing issues. You can also check this information on the top of the page.
Communicate with your team and users quickly
- If VitalSource is having problems and impacting your business, it's important to keep your team and users informed.
- Share this page with your team, so you can start incident response procedures. No need for everyone to go around searching for information. Create a post or a specific channel in your internal communication tools (Slack, Teams, Google Chat, etc.) so you can aggregate all the information in one place.
- If you have a status page, create a status update to inform your users about the issue. This way they know what's going on and you can avoid a flow of support requests overburding your team.
Understand the root cause
- After the first communication, let's move on to the next step. Do a more thorough investigation to understand the root cause of the issue and impact.
- Reach out to the service provider to understand if they are aware of the issue and if they are already working on it. You can reach them in their support channels, or their social media channels if they have any.
Is there any mitigation for the issue?
- Understand if there are workarounds or mitigations for the issue. Can you use a different provider? Is the switch easy to do? Talk with your team to understand the best course of action.
- Need to wait on the service provider to fix the issue? Understand if there is a timeline for the fix. Adapt your communication with your team and users to the situation. It's very important to keep everyone informed.
Did VitalSource recover?
- Continue to monitor the situation. A lot of times, the service can see a brief recovery and declare the issue as resolved, but it can come back. Keep monitor for some time to make sure it's really resolved.
Post-incident analysis
- Once the issue is resolved, it's important to do a post-incident analysis. Understand what went wrong and if it's possible or needed to do something to prevent it from happening again.
- Sometimes if it's a critical dependency, you might need to have a backup plan in place to avoid a similar issue.
- Vendors usually publish post-mortem analysis reports, so keep an eye on their social media channels and website for more information.
Prepare for the next incident, because it will happen again
- Start monitoring your dependencies. Sign up to IsDown and aggregate all your dependencies status in one place.
- Nowadays, it's very common to have a lot of dependencies, and keeping an eye on them is not an easy task. IsDown can help you with that, by aggregating and monitoring all dependencies status and alerting you if they are having issues. Create status pages to communicate with your team and users.

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Want to be informed about VitalSource status changes?

IsDown offers an easy way to monitor VitalSource with maximum flexibility

Major Outages Notifications

IsDown monitors VitalSource for major outages. A major outage is when VitalSource experiences a critical issue that severely affects one or more services/regions. When VitalSource marks an incident as a major outage, IsDown updates its internal status, the customer status page and dashboard. Depending on the customer settings, IsDown will also send notifications.

Minor Outages Notifications

IsDown monitors VitalSource status page for minor outages. A minor outage is when VitalSource experiences a small issue affecting a small percentage of its customer's applications. An example is the performance degradation of an application. When a minor outage occurs, IsDown updates its internal status and shares that information on the customer status page. Depending on the customer settings, IsDown will also send notifications.

Outage Details

IsDown collects all information from the outages published in VitalSource status page to provide the most accurate information. If available, we gather the title, description, time of the outage, status, and outage updates. Another important piece of information is the affected services/regions which we use to filter the notifications that impact your business.

Maintenance Feed

VitalSource publishes scheduled maintenance events on their status page. IsDown collects all the information for each event and creates a feed that people can follow to ensure they are not surprised by unexpected downtime or problems. We also send the feed in our weekly report, alerting the next maintenances that will take place.

Component Filtering

IsDown monitors VitalSource and all their 11 components that can be affected by an outage. IsDown allows you to filter the notifications and status page alerts based on the components you care about. For example, you can choose which components or regions affect your business and filter out all other outages. This way you avoid alert fatigue in your team.

Early Outage Indicators

VitalSource and other vendors don't always report outages on time. Our crowdsourced status platform helps you stay ahead of outages. Users report issues and outages, sharing details on what problems they are facing. We use that info to provide early signs of outages. This way, even without an official update, you can stay ahead of possible problems.