Is Smarty Down? Check the current Smarty status

Smarty is operational

Updated

Smarty not working for you?

Monitoring Smarty since December 2021. Learn more

Monitoring 21 Smarty services and regions

1 incident in 2025

Current Smarty official ongoing incidents

No incidents reported in Smarty's status page

IsDown pulls data from Smarty's status page every few minutes and collects user-reported issues. Refresh the page to see if there are any updates.

Smarty issues reported by users in the last 24 hours

This chart displays the number of user-reported issues over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem. We only consider an issue widespread if there are multiple reports within a short timeframe.

Latest user comments about Smarty problems

  • J

    John

    19 days ago

    Not receiving or calling

  • K

    kevin

    about 2 months ago

    Still down... been 9 hours now... cant make any calls or listen to VM

  • A

    axford

    about 2 months ago

    my phone is not making calls, i have checke with 3 other people on smarty and they are all having same problem

  • D

    Duncan

    about 2 months ago

    Cannot make or receive voice call, all other services ok

  • K

    kevin

    about 2 months ago

    still no mobile service even though they say its operational. Been out since around mid-day

  • K

    Karen

    about 2 months ago

    Not able to call out or receive in calls.

  • R

    Rob

    about 2 months ago

    Can't make or receive calls. London

  • K

    Kenneth

    about 2 months ago

    I can't make calls at all

  • J

    Justin

    about 2 months ago

    Unable to make calls on my smarty mobile in the Folkestone, Kent area. My wife also has smarty and she also cannot make calls.

  • C

    Charlene

    about 2 months ago

    Can't make calls or log into app or website

  • D

    Dave

    about 2 months ago

    Can't make calls. Buckingham area

  • W

    william

    about 2 months ago

    can not send or receive calls

  • S

    simon

    about 2 months ago

    3 phones and not one of them can call in or out

  • J

    Jean

    about 2 months ago

    Unable to make or receive on either 07867 796960 or 07903 702903

  • G

    GM

    about 2 months ago

    Can’t dial out or receive calls, london area

  • B

    Brian

    about 2 months ago

    I cannot make or receive calls. My wife has a Smarty SIM and is experiencing the same problem. We are in the North east of England.

  • G

    Graham

    about 2 months ago

    Sim can not dial out and can not receive calls

Smarty outage history

IsDown has tracked 48 incidents since started monitoring Smarty status in December 2021.

  • May 17 2022

    almost 3 years ago · lasted about 1 hour

    In two of our datacenters, our International Street API service is in a degraded state. We are currently investigating. More details

  • Jun 14 2021

    over 3 years ago · lasted 10 months

    As of 14:25 (Mountain Time) today we migrated one of our facilities (US West Coast) to a new IP address. This update should not affect any of our customers that are following our recommended Technical Requirements (https://www.smartystreets.com/do... More details

  • Mar 25 2021

    almost 4 years ago · lasted about 1 year

    Our website is currently down. We are working to resolve the problem as quickly as possible. Our API services are unaffected.. More details

  • Dec 2021 ...
    IsDown started monitoring Smarty status

    We've tracked and collected 48 incidents since started monitoring Smarty status

Sign up and check all outage history

Smarty outages in the last 30 days

Number of Incidents

0 issues

Last incident

48 days ago

Having problems with Smarty? What can you do?

  1. First, stay calm.

    • We know it's stressful when Smarty is down, but running around is not going to fix it.
    • Remember that it's normal for services to go down sometimes. It can be for a number of reasons, from maintenance to unexpected issues.
  2. Make a quick evaluation of the impact

    • Try to evaluate the impact of the outage on your business. Is it impacting a majority of your users or just a few?
    • Did Smarty already acknowledge the issue? And published a status update? (You can find it in the top of the page or in Smarty status page)
    • If not, understand if other users are also experiencing issues. You can also check this information on the top of the page.
  3. Communicate with your team and users quickly

    • If Smarty is having problems and impacting your business, it's important to keep your team and users informed.
    • Share this page with your team, so you can start incident response procedures. No need for everyone to go around searching for information. Create a post or a specific channel in your internal communication tools (Slack, Teams, Google Chat, etc.) so you can aggregate all the information in one place.
    • If you have a status page, create a status update to inform your users about the issue. This way they know what's going on and you can avoid a flow of support requests overburding your team.
  4. Understand the root cause

    • After the first communication, let's move on to the next step. Do a more thorough investigation to understand the root cause of the issue and impact.
    • Reach out to the service provider to understand if they are aware of the issue and if they are already working on it. You can reach them in their support channels, or their social media channels if they have any.
  5. Is there any mitigation for the issue?

    • Understand if there are workarounds or mitigations for the issue. Can you use a different provider? Is the switch easy to do? Talk with your team to understand the best course of action.
    • Need to wait on the service provider to fix the issue? Understand if there is a timeline for the fix. Adapt your communication with your team and users to the situation. It's very important to keep everyone informed.
  6. Service has recovered?

    • Continue to monitor the situation. A lot of times, the service can see a brief recovery and declare the issue as resolved, but it can come back. Keep monitor for some time to make sure it's really resolved.
  7. Post-incident analysis

    • Once the issue is resolved, it's important to do a post-incident analysis. Understand what went wrong and if it's possible or needed to do something to prevent it from happening again.
    • Sometimes if it's a critical dependency, you might need to have a backup plan in place to avoid a similar issue.
  8. Prepare for the next incident, because it will happen again

    • Start monitoring your dependencies. Sign up to IsDown and aggregate all your dependencies status in one place.
    • Nowadays, it's very common to have a lot of dependencies, and keeping an eye on them is not an easy task. IsDown can help you with that, by monitoring them for you and alerting you if they are having issues, and create status pages to communicate with your team and users.
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Stay informed about Smarty status changes

IsDown offers an easy way to monitor Smarty with maximum flexibility

Major Outages Notifications

IsDown monitors Smarty for major outages. A major outage is when Smarty experiences a critical issue that severely affects one or more services/regions. When Smarty marks an incident as a major outage, IsDown updates its internal status, the customer status page and dashboard. Depending on the customer settings, IsDown will also send notifications.

Minor Outages Notifications

IsDown monitors Smarty status page for minor outages. A minor outage is when Smarty experiences a small issue affecting a small percentage of its customer's applications. An example is the performance degradation of an application. When a minor outage occurs, IsDown updates its internal status and shares that information on the customer status page. Depending on the customer settings, IsDown will also send notifications.

Outage Details

IsDown collects all information from the outages published in Smarty status page to provide the most accurate information. If available, we gather the title, description, time of the outage, status, and outage updates. Another important piece of information is the affected services/regions which we use to filter the notifications that impact your business.

Maintenance Feed

Smarty publishes scheduled maintenance events on their status page. IsDown collects all the information for each event and creates a feed that people can follow to ensure they are not surprised by unexpected downtime or problems. We also send the feed in our weekly report, alerting the next maintenances that will take place.

Component Filtering

IsDown monitors Smarty and all their 21 components that can be affected by an outage. IsDown allows you to filter the notifications and status page alerts based on the components you care about. For example, you can choose which components or regions affect your business and filter out all other outages. This way you avoid alert fatigue in your team.

Early Outage Indicators

Smarty and other vendors don’t always report outages on time. Our crowdsourced status platform helps you stay ahead of outages. Users report issues and outages, sharing details on what problems they are facing. We use that info to provide early signs of outages. This way, even without an official update, you can stay ahead of possible problems.

Frequently Asked Questions

Is Smarty down today?

Smarty isn't down. You can check Smarty status and incident details on the top of the page. IsDown continuously monitors Smarty official status page every few minutes. In the last 24 hours, there were 0 outages reported.

What is the current Smarty status?

Smarty is currently operational. You can check Smarty status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.

Is there a Smarty outage now?

No, there is no ongoing official outage. Check on the top of the page if there are any reported problems by other users.

Is Smarty slow today?

Currently there's no report of Smarty being slow. Check on the top of the page if there are any reported problems by other users.

How are Smarty outages detected?

IsDown monitors the Smarty official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.

When was the last Smarty outage?

Smarty last outage was on May 17, 2022 with the title "International Street API service"

Smarty not working for you? How do I know if Smarty is down?
How can I check Smarty status and outages?
Why use IsDown to monitor Smarty instead of the official status page?

Because IsDown is a status page aggregator, which means that we aggregate the status of multiple cloud services. You can monitor Smarty and all the services that impact your business. Get a dashboard with the health of all services and status updates. Set up notifications via Slack, Datadog, PagerDuty, and more, when a service you monitor has issues or when maintenances are scheduled.

How IsDown compares to DownDetector?

IsDown and DownDetector help users determine if a service is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information. The integration allows us to provide more details about the outage, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.

“Very happy with isDown. Setting up and managing the monitoring is straightforward. The customer support team has been excellent, always quick to answer questions and provide assistance.
I definitely recommend IsDown.

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