Outage in VitalSource

Investigating issues impacting login

Resolved Major

October 30, 2023 - Started about 2 years ago - Lasted 35 minutes
Official incident page

Incident Report

We are investigating an issue impacting Bookshelf, Acrobatiq and Store login.

Components affected

VitalSource Bookshelf Online VitalSource Store, Sampling and Ecommerce Platform VitalSource Bridge VitalSource Acrobatiq

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Latest Updates ( sorted recent to last )

RESOLVED about 2 years ago - at 10/30/2023 08:40PM

This incident has been resolved.

MONITORING about 2 years ago - at 10/30/2023 08:36PM

We are continuing to monitor for any further issues.

MONITORING about 2 years ago - at 10/30/2023 08:36PM

Our systems are recovering but we are waiting on Cloudflare to declare that the incident is over.

IDENTIFIED about 2 years ago - at 10/30/2023 08:21PM

We have identified the issue impacting login. It is due to a widespread Cloudflare availability issue impacting Cloudflare Pages and Cloudflare KV. More information can be found here: https://www.cloudflarestatus.com/

INVESTIGATING about 2 years ago - at 10/30/2023 08:06PM

We are investigating an issue impacting Bookshelf, Acrobatiq and Store login.

Latest VitalSource outages

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Service Disruption Impacting Bookshelf Online - 5 months ago

We are experiencing degraded performance across our systems - 5 months ago

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