Outage in VitalSource

Service Disruption

Resolved Major

January 08, 2025 - Started about 1 year ago - Lasted 33 minutes
Official incident page

Incident Report

We are currently investigating an issue impacting multiple applications.

Components affected

VitalSource V3/V4 APIs VitalSource Launch - LTI, LMS, SAML, Office365, OAuth2 and other integrations VitalSource Bookshelf Online VitalSource Manage Platform VitalSource Store, Sampling and Ecommerce Platform VitalSource Bridge VitalSource Analytics VitalSource Acrobatiq

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Latest Updates ( sorted recent to last )

RESOLVED about 1 year ago - at 01/08/2025 03:56PM

All systems are operational.

MONITORING about 1 year ago - at 01/08/2025 03:38PM

We experienced a service disruption due to a Google Cloud networking issue. Systems have recovered and are now operational. We continue to monitor the situation.

INVESTIGATING about 1 year ago - at 01/08/2025 03:33PM

We are continuing to investigate this issue.

INVESTIGATING about 1 year ago - at 01/08/2025 03:26PM

We are currently investigating an issue impacting multiple applications.

source IsDown Widespread service outage across platforms Reports started 3 minutes before official outage was reported

Users report inability to load pages, access Vital Source, and launch ebooks. Common error messages displayed.

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