Outage in VitalSource

Service Disruption Impacting Bookshelf Online

Resolved Major

June 12, 2025 - Started 8 months ago - Lasted about 1 hour
Official incident page

Incident Report

We are currently investigating an issue impacting multiple systems.

Components affected

VitalSource V3/V4 APIs VitalSource Bookshelf Online VitalSource Bridge VitalSource Analytics

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Latest Updates ( sorted recent to last )

RESOLVED 8 months ago - at 06/12/2025 07:11PM

All systems are now operational. Today's outage was caused by major disruptions from our upstream cloud providers, which have since been resolved. We are monitoring our services closely to ensure stability.

INVESTIGATING 8 months ago - at 06/12/2025 06:39PM

We are continuing to investigate this issue.

INVESTIGATING 8 months ago - at 06/12/2025 06:15PM

We are continuing to investigate this issue.

INVESTIGATING 8 months ago - at 06/12/2025 06:13PM

The disruption appears to be related to widespread issues with Google Cloud Provider.

INVESTIGATING 8 months ago - at 06/12/2025 06:03PM

We are currently investigating an issue impacting multiple systems.

source IsDown Service outage affecting textbook access Reports started 1 minute before official outage was reported

Users report inability to open textbooks due to a service outage, with errors indicating unavailable service, link expiration, and user blocking.

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