Outage in VMware Carbon Black

ENDPOINT STANDARD - PROD SYD API Services unavailable and CBC Portal unavailable

Resolved Minor
August 04, 2022 - Started about 3 years ago - Lasted about 2 hours
Official incident page

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Outage Details

Description: Connection to ENDPOINT STANDARD - PROD SYD API Services and Alerts API may be unavailable or fail intermittently. Login to the CBC console and accessing the endpoints page may be unavailable or fail intermittently. Integrations based on ENDPOINT STANDARD API, including SIEM connectors, Two-Factor Authentication and SAML logins, may not function correctly. Customer Impact: API Services, Alerts API, login to the CSP portal and access to the endpoint page access may be affected. Prevention capabilities of ENDPOINT STANDARD are unaffected. For any incident updates please visit https://status.carbonblack.com/ Next Update: 60 minutes or upon earlier status change We are working diligently to restore the service back to normal performance. We thank you for your patience as we identify and resolve the issue. Carbon Black Team tags: statusalert, cbdalerts, cb defense
Components affected
VMware Carbon Black API Services VMware Carbon Black Dashboard
Latest Updates ( sorted recent to last )
MONITORING about 3 years ago - at 08/05/2022 01:46AM

A fix has been implemented and we are monitoring the results.

INVESTIGATING about 3 years ago - at 08/05/2022 01:11AM

We are continuing to investigate this issue.

Next Update: 60 minutes or upon earlier status change

INVESTIGATING about 3 years ago - at 08/05/2022 12:30AM

We are continuing to investigate this issue.

INVESTIGATING about 3 years ago - at 08/05/2022 12:15AM

Description: Connection to ENDPOINT STANDARD - PROD SYD API Services and Alerts API may be unavailable or fail intermittently. Login to the CBC console and accessing the endpoints page may be unavailable or fail intermittently. Integrations based on ENDPOINT STANDARD API, including SIEM connectors, Two-Factor Authentication and SAML logins, may not function correctly.

Customer Impact: API Services, Alerts API, login to the CSP portal and access to the endpoint page access may be affected. Prevention capabilities of ENDPOINT STANDARD are unaffected.

For any incident updates please visit https://status.carbonblack.com/

Next Update: 60 minutes or upon earlier status change

We are working diligently to restore the service back to normal performance.
We thank you for your patience as we identify and resolve the issue.

Carbon Black Team


tags: statusalert, cbdalerts, cb defense

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