Outage in VMware Carbon Black

AUDIT & REMEDIATION - US 1, 2, 5, EU, JAPAN, SYD, Live Query Degraded Performance

Resolved Minor
January 26, 2023 - Started almost 2 years ago - Lasted about 1 hour
Official incident page

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Outage Details

Description:
Some devices/sensors may experience delays in receiving Live Query requests to run and upload query results.


Security Impact:
Prevention capabilities of ENDPOINT STANDARD are unaffected.

For any incident updates please visit https://status.carbonblack.com/

Next Update: 60 minutes or upon earlier status change

We are working diligently to restore the service back to normal performance.
We thank you for your patience as we identify and resolve the issue.

Carbon Black Team
Components affected
VMware Carbon Black Audit & Remediation Result Processing VMware Carbon Black Audit & Remediation Result Processing VMware Carbon Black Audit & Remediation Result Processing VMware Carbon Black Audit & Remediation Result Processing
Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 01/26/2023 06:59PM

This incident has been resolved.

MONITORING almost 2 years ago - at 01/26/2023 06:08PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED almost 2 years ago - at 01/26/2023 06:03PM

We are continuing to work on a fix for this issue.

IDENTIFIED almost 2 years ago - at 01/26/2023 06:01PM

We are continuing to work on a fix for this issue.

IDENTIFIED almost 2 years ago - at 01/26/2023 05:58PM

We are continuing to work on a fix for this issue.

IDENTIFIED almost 2 years ago - at 01/26/2023 05:56PM

We have identified the root cause and are applying a fix to all environments

INVESTIGATING almost 2 years ago - at 01/26/2023 05:46PM

We are continuing to investigate this issue.

INVESTIGATING almost 2 years ago - at 01/26/2023 05:43PM

Description:
Some devices/sensors may experience delays in receiving Live Query requests to run and upload query results.


Security Impact:
Prevention capabilities of ENDPOINT STANDARD are unaffected.

For any incident updates please visit https://status.carbonblack.com/

Next Update: 60 minutes or upon earlier status change

We are working diligently to restore the service back to normal performance.
We thank you for your patience as we identify and resolve the issue.

Carbon Black Team

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