Outage in VMware Carbon Black

ENDPOINT STANDARD - US5 & ENTERPRISE EDR - US5 Device Services Degraded Performance

Resolved Minor
January 30, 2023 - Started almost 2 years ago - Lasted about 6 hours
Official incident page

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Outage Details

Description: Some customers may experience the following: 1. Delays in reporting any changes to device metadata such as device name, IP address, etc. 2. Delays in reporting events to Carbon Black Cloud. 3. Delays in reporting of LiveQuery results. 4. Delays in sensors receiving requests to go into quarantine, bypass, downloading policies, performing live response actions and/or downloading upgrade packages. Security Impact: Prevention capabilities of ENDPOINT STANDARD may be temporarily weakened, depending on your policy settings. Visibility of events and alerts related to Prevention and Detection may be temporarily delayed until normal operation of Device Services Processing is restored. For any incident updates please visit https://status.carbonblack.com/ Next Update: 60 minutes or upon earlier status change We are working diligently to restore the service back to normal performance. We thank you for your patience as we identify and resolve the issue. Carbon Black Team
Components affected
VMware Carbon Black Device Services
Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 01/30/2023 11:11PM

This incident has been resolved.

MONITORING almost 2 years ago - at 01/30/2023 09:02PM

A fix has been implemented and we are monitoring the results.

Next Update: 120 minutes or upon earlier status change.

IDENTIFIED almost 2 years ago - at 01/30/2023 07:57PM

We are continuing to investigate the issue.

Next Update: 60 minutes or upon earlier status change.

IDENTIFIED almost 2 years ago - at 01/30/2023 06:55PM

We are continuing to investigate the issue.

Next Update: 60 minutes or upon earlier status change.

INVESTIGATING almost 2 years ago - at 01/30/2023 06:03PM

We are continuing to investigate the issue.

Next Update: 60 minutes or upon earlier status change

INVESTIGATING almost 2 years ago - at 01/30/2023 04:55PM

Description:
Some customers may experience the following:
1. Delays in reporting any changes to device metadata such as device name, IP address, etc.
2. Delays in reporting events to Carbon Black Cloud.
3. Delays in reporting of LiveQuery results.
4. Delays in sensors receiving requests to go into quarantine, bypass, downloading policies, performing live response actions and/or downloading upgrade packages.

Security Impact:
Prevention capabilities of ENDPOINT STANDARD may be temporarily weakened, depending on your policy settings. Visibility of events and alerts related to Prevention and Detection may be temporarily delayed until normal operation of Device Services Processing is restored.

For any incident updates please visit https://status.carbonblack.com/

Next Update: 60 minutes or upon earlier status change

We are working diligently to restore the service back to normal performance.
We thank you for your patience as we identify and resolve the issue.

Carbon Black Team

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