Outage in VMware Carbon Black

ENDPOINT STANDARD Dashboard degraded performance - All ENVs

Resolved Minor
February 13, 2023 - Started almost 2 years ago - Lasted about 6 hours
Official incident page

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Outage Details

Description: The Prevented Malware widget is wrongly pulling counts from all events across the environment and is not strictly reporting blocked events like it normally does. As a short-term workaround, current blocks can be found by filtering on alerts or events that have a sensor action of DENY or TERMINATE. Security Impact: Prevention capabilities of ENDPOINT STANDARD are unaffected. For any incident updates please visit https://status.carbonblack.com/ Next Update: 60 minutes or upon earlier status change We are working diligently to restore the service back to normal operation. We thank you for your patience as we identify and resolve the issue. Carbon Black Team tags: statusalert, cbdalerts, cb defense
Components affected
VMware Carbon Black Dashboard VMware Carbon Black Dashboard VMware Carbon Black Dashboard VMware Carbon Black Dashboard VMware Carbon Black Dashboard VMware Carbon Black Dashboard
Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 02/13/2023 10:50PM

This incident has been resolved.

IDENTIFIED almost 2 years ago - at 02/13/2023 10:07PM

The team is continuing to work on a fix for ENDPOINT STANDARD UK. Next update within 60 minutes.

IDENTIFIED almost 2 years ago - at 02/13/2023 09:16PM

The team is continuing to work on a fix for ENDPOINT STANDARD UK. Next update within 60 minutes.

IDENTIFIED almost 2 years ago - at 02/13/2023 08:23PM

The team is continuing to work on a fix for ENDPOINT STANDARD UK. Next update within 60 minutes.

IDENTIFIED almost 2 years ago - at 02/13/2023 07:31PM

The team is continuing to work on a fix for ENDPOINT STANDARD UK. Next update within 60 minutes.

IDENTIFIED almost 2 years ago - at 02/13/2023 06:40PM

The team is continuing to work on a fix for ENDPOINT STANDARD UK. Next update within 60 minutes.

IDENTIFIED almost 2 years ago - at 02/13/2023 05:45PM

The issue should be resolved for all environments except for ENDPOINT STANDARD UK. The team is continuing to work on a fix there. Next update within 60 minutes.

IDENTIFIED almost 2 years ago - at 02/13/2023 05:17PM

Description: The Prevented Malware widget is wrongly pulling counts from all events across the environment and is not strictly reporting blocked events like it normally does. As a short-term workaround, current blocks can be found by filtering on alerts or events that have a sensor action of DENY or TERMINATE.

Security Impact: Prevention capabilities of ENDPOINT STANDARD are unaffected.

For any incident updates please visit https://status.carbonblack.com/

Next Update: 60 minutes or upon earlier status change

We are working diligently to restore the service back to normal operation.
We thank you for your patience as we identify and resolve the issue.

Carbon Black Team


tags: statusalert, cbdalerts, cb defense

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