Outage in VMware Carbon Black

Degraded - ENDPOINT STANDARD & EEDR Event Processing - Cause Identified

Resolved Minor
March 22, 2023 - Started over 1 year ago - Lasted about 2 hours
Official incident page

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Outage Details

Description: The Carbon Black Cloud team has identified the cause for event processing degradation and are actively working on a remediation to address the issue. Events and Alerts in Dashboard may continue to populate with a delay. Security Impact: Prevention capabilities are unaffected. Visibility of events and alerts related to Prevention and Detection may be temporarily delayed until normal operation of Event Processing is restored. Next Update: 60minutes or when a fix is available in impacted environments. For any incident updates please visit https://status.carbonblack.com/ We are working diligently to restore the service back to normal performance. We thank you for your patience as we identify and resolve the issue. VMware Carbon Black Team
Components affected
VMware Carbon Black Enterprise EDR Event Processing VMware Carbon Black Enterprise EDR Watchlist Processing VMware Carbon Black Enterprise EDR Watchlist and Reporting VMware Carbon Black Event Processing
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 03/22/2023 04:53AM

This incident has been resolved.

MONITORING over 1 year ago - at 03/22/2023 03:22AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED over 1 year ago - at 03/22/2023 03:08AM

Description: The Carbon Black Cloud team has identified the cause for event processing degradation and are actively working on a remediation to address the issue. Events and Alerts in Dashboard may continue to populate with a delay.

Security Impact: Prevention capabilities are unaffected. Visibility of events and alerts related to Prevention and Detection may be temporarily delayed until normal operation of Event Processing is restored.

Next Update: 60minutes or when a fix is available in impacted environments.

For any incident updates please visit https://status.carbonblack.com/

We are working diligently to restore the service back to normal performance.
We thank you for your patience as we identify and resolve the issue.

VMware Carbon Black Team

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