Outage in VMware Carbon Black

Carbon Black Cloud Workload Protection - US Inventory Service Degraded

Resolved Minor
June 05, 2023 - Started over 1 year ago - Lasted about 20 hours
Official incident page

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Outage Details

Description: CARBON BLACK CLOUD WORKLOAD PROTECTION - US Inventory Service is currently degraded. Some customers may experience delay in Workload inventory update, or it be unavailable in Carbon Black Cloud and vSphere Carbon Black Plugin. In case of unavailability of unprotected workloads, installation cannot be triggered from Carbon Black Cloud or vSphere Carbon Black Plugin. To install the sensor from within the workload, please follow : https://docs.vmware.com/en/VMware-Carbon-Black-Cloud/services/cbc-sensor-installation-guide/GUID-5D7F222D-83FA-4D42-88C7-074F8EF8257D.html Security Impact: The prevention capabilities of Workload sensors are unaffected. Next Update: 120 minutes or upon earlier status change For any incident updates please visit https://status.carbonblack.com/ We are working diligently to resolve the issue. We thank you for your patience. VMware Carbon Black Team
Components affected
VMware Carbon Black Inventory Service VMware Carbon Black Inventory Service VMware Carbon Black Inventory Service
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 06/06/2023 02:32PM

This incident has been resolved.

MONITORING over 1 year ago - at 06/06/2023 01:24PM

We are continuing to monitor for any further issues.

MONITORING over 1 year ago - at 06/06/2023 09:22AM

We are continuing to monitor for any further issues.

MONITORING over 1 year ago - at 06/06/2023 05:58AM

We are continuing to monitor for any further issues.

MONITORING over 1 year ago - at 06/06/2023 04:09AM

We are continuing to monitor for any further issues.

MONITORING over 1 year ago - at 06/05/2023 11:58PM

A fix has been deployed on production. Team is monitoring it.

IDENTIFIED over 1 year ago - at 06/05/2023 08:26PM

The issue has been identified and the team is working on a solution to work through the backlog of inventory updates to restore the service to full operation.

INVESTIGATING over 1 year ago - at 06/05/2023 06:39PM

Description: CARBON BLACK CLOUD WORKLOAD PROTECTION - US Inventory Service is currently degraded. Some customers may experience delay in Workload inventory update, or it be unavailable in Carbon Black Cloud and vSphere Carbon Black Plugin. In case of unavailability of unprotected workloads, installation cannot be triggered from Carbon Black Cloud or vSphere Carbon Black Plugin.

To install the sensor from within the workload, please follow : https://docs.vmware.com/en/VMware-Carbon-Black-Cloud/services/cbc-sensor-installation-guide/GUID-5D7F222D-83FA-4D42-88C7-074F8EF8257D.html

Security Impact: The prevention capabilities of Workload sensors are unaffected.

Next Update: 120 minutes or upon earlier status change

For any incident updates please visit https://status.carbonblack.com/

We are working diligently to resolve the issue.
We thank you for your patience.

VMware Carbon Black Team

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