Outage in VMware Carbon Black

Hosted EDR - Unable to update solr document due to parsing error

Resolved Minor
July 17, 2023 - Started over 1 year ago - Lasted about 2 hours
Official incident page

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Outage Details

Description: Hosted EDR observing an issue of forward slash filter not able to parse tokens for command line executions. We may need a service restart depending on the investigation. Security Impact: Security efficacy is not compromised due to this issue. Next Update: 30 minutes or upon earlier status change For any incident updates please visit https://status.carbonblack.com/ We thank you for your patience as we identify and resolve the issue. VMware Carbon Black Team
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 07/17/2023 04:59PM

The fix is applied successfully on the hosted EDR servers. The issue is now resolved.

IDENTIFIED over 1 year ago - at 07/17/2023 04:02PM

The issue has been identified. The changes to handle parsing for forward slash will be reverted on hosted EDR servers.
This will required service restart.

INVESTIGATING over 1 year ago - at 07/17/2023 03:27PM

Description: Hosted EDR observing an issue of forward slash filter not able to parse tokens for command line executions.
We may need a service restart depending on the investigation.

Security Impact: Security efficacy is not compromised due to this issue.

Next Update: 30 minutes or upon earlier status change

For any incident updates please visit https://status.carbonblack.com/

We thank you for your patience as we identify and resolve the issue.

VMware Carbon Black Team

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