Outage in VMware Carbon Black

Carbon Black Cloud: ENDPOINT STANDARD-US 5: Policy Configuration Dashboard Unavailable

Resolved Major
August 23, 2023 - Started over 1 year ago - Lasted about 5 hours
Official incident page

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Outage Details

Description: We are responding to an outage on the Policy Configuration dashboard. Our engineering teams are engaged, and we will provide a progress update in the next 60 minutes. Customer Impact: customers are unable to view or change their policy configurations. Security Impact: Security efficacy is not compromised due to this issue. We are working diligently to restore the service back to normal performance. We thank you for your patience as we identify and resolve the issue. VMware Carbon Black Team
Components affected
VMware Carbon Black API Services VMware Carbon Black API Services
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 08/23/2023 06:35AM

Description: VMware Carbon Black Engineering teams have resolved the issue and all services are operating as expected. This incident is resolved and there will be no further updates.

Customer Impact: None
Security Impact: None.

IDENTIFIED over 1 year ago - at 08/23/2023 05:26AM

Description: VMware Carbon Black Engineering teams have identified the issue and are progressing further on solving it. More updates will be provided in the next 1 hour or as soon as more information is available.

Customer Impact: customers are unable to view or change their policy configurations.
Security Impact: Security efficacy is not compromised due to this issue.

IDENTIFIED over 1 year ago - at 08/23/2023 04:14AM

Description: We are responding to an outage on the Policy Configuration dashboard. Our engineering teams are engaged, and we will provide a progress update in the next 60 minutes.

Customer Impact: customers are unable to view or change their policy configurations.
Security Impact: Security efficacy is not compromised due to this issue.

We are working diligently to restore the service back to normal performance.
We thank you for your patience as we identify and resolve the issue.

VMware Carbon Black Team

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