Outage in VMware Carbon Black
ENDPOINT STANDARD and ENTERPRISE EDR Event Processing Degraded
Resolved Minor
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Outage Details
Description: ENDPOINT STANDARD and ENTERPRISE EDR Backend may take longer than normal to process latest events uploaded from an endpoint by ENDPOINT STANDARD and ENTERPRISE EDR Sensor. Events and/or Alerts in ENDPOINT STANDARD and ENTERPRISE EDR Dashboard may populate with a delay.
Security Impact: Prevention capabilities of ENDPOINT STANDARD and ENTERPRISE EDR are unaffected. Visibility of events and alerts related to Prevention and Detection may be temporarily delayed until normal operation of Event Processing is restored.
For any incident updates please visit https://status.carbonblack.com/
Next Update: 180 minutes or upon earlier status change
We are working diligently to restore the service back to normal performance.
We thank you for your patience as we identify and resolve the issue.
VMware Carbon Black Team
Components affected
VMware Carbon Black Event Processing VMware Carbon Black Enterprise EDR Event ProcessingLatest Updates ( sorted recent to last )
RESOLVED
about 2 years ago - at 08/23/2023 11:48AM
VMware Carbon Black Engineering teams have resolved the issue and all services are operating as expected. This incident is resolved and there will be no further updates.
MONITORING
about 2 years ago - at 08/23/2023 11:00AM
Description: VMware Carbon Black Engineering teams mitigated the issue and are observing, the delay in services. But they will remain under extended monitoring for stability for the next 1 hour.
Customer Impact: ENDPOINT STANDARD backend may continue to take longer than normal to process the latest events from an ENDPOINT STANDARD Sensor. Events and/or Alerts in ENDPOINT STANDARD Dashboard may continue to populate with a delay.
Security Impact: Prevention capabilities of ENDPOINT STANDARD and ENTERPRISE EDR are unaffected.
MONITORING
about 2 years ago - at 08/23/2023 07:10AM
Description: VMware Carbon Black Engineering teams mitigated the issue and are observing improvement and recovery of the services. However, to ensure stability we will monitor the services for the next 3 hour.
Customer Impact: ENDPOINT STANDARD backend may continue to take longer than normal to process the latest events from an ENDPOINT STANDARD Sensor. Events and/or Alerts in ENDPOINT STANDARD Dashboard may continue to populate with a delay.
Security Impact: Prevention capabilities of ENDPOINT STANDARD and ENTERPRISE EDR are unaffected.
INVESTIGATING
about 2 years ago - at 08/23/2023 06:27AM
Description: ENDPOINT STANDARD and ENTERPRISE EDR Backend may take longer than normal to process latest events uploaded from an endpoint by ENDPOINT STANDARD and ENTERPRISE EDR Sensor. Events and/or Alerts in ENDPOINT STANDARD and ENTERPRISE EDR Dashboard may populate with a delay.
Security Impact: Prevention capabilities of ENDPOINT STANDARD and ENTERPRISE EDR are unaffected. Visibility of events and alerts related to Prevention and Detection may be temporarily delayed until normal operation of Event Processing is restored.
For any incident updates please visit https://status.carbonblack.com/
Next Update: 180 minutes or upon earlier status change
We are working diligently to restore the service back to normal performance.
We thank you for your patience as we identify and resolve the issue.
VMware Carbon Black Team
Latest VMware Carbon Black outages
ENDPOINT STANDARD API Services degraded performance - over 1 year ago
ENTERPRISE EDR - US Issue - over 1 year ago
ENDPOINT STANDARD Dashboard degraded performance - Asia Pacific - over 1 year ago
Issue with uninstalling sensors - over 1 year ago
ENDPOINT STANDARD Dashboard degraded performance - UK - over 1 year ago
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