Outage in VMware Carbon Black

AUDIT & REMEDIATION - JAPAN Public API and Result Processing Unavailable

Resolved Major

September 13, 2023 - Started over 1 year ago - Lasted about 3 hours
Official incident page

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Outage Details

Description: CARBON BLACK CLOUD AUDIT & REMEDIATION - JAPAN Public API and Result Processing are currently unavailable. Customers will not be able to run new queries or retrieve query results. Security Impact: Security efficacy is not compromised due to this issue. Next Update: 60 minutes or upon earlier status change For any incident updates please visit https://status.carbonblack.com/ We are working diligently to restore the service back to normal performance. We thank you for your patience as we identify and resolve the issue. VMware Carbon Black Team

Components affected

VMware Carbon Black Audit & Remediation Public API VMware Carbon Black Audit & Remediation Result Processing

Latest Updates ( sorted recent to last )

RESOLVED over 1 year ago - at 09/13/2023 10:25AM

Services remained stable during the monitoring period and there were no issues reported. This incident is resolved and there will be no further updates.

MONITORING over 1 year ago - at 09/13/2023 09:12AM

VMware Engineering team have applied successfully the fix and the services are operational. To ensure stability, we will monitor the services for the next 1 hour.

IDENTIFIED over 1 year ago - at 09/13/2023 08:08AM

VMware Engineering team has identified a potential problem and is working towards applying the fix. APIs are working fine while team is still working on result processing component. More updates shall be provided within 60 minutes or as available.

INVESTIGATING over 1 year ago - at 09/13/2023 07:38AM

Description: CARBON BLACK CLOUD AUDIT & REMEDIATION - JAPAN Public API and Result Processing are currently unavailable. Customers will not be able to run new queries or retrieve query results.

Security Impact: Security efficacy is not compromised due to this issue.

Next Update: 60 minutes or upon earlier status change

For any incident updates please visit https://status.carbonblack.com/

We are working diligently to restore the service back to normal performance.
We thank you for your patience as we identify and resolve the issue.

VMware Carbon Black Team

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