Outage in VMware Carbon Black

Carbon Black Cloud Audit & Remediation - US Public API Degraded - Live Query

Resolved Major

September 21, 2023 - Started 9 months ago - Lasted about 2 hours
Official incident page

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Outage Details

Description: CARBON BLACK CLOUD AUDIT & REMEDIATION - US Dashboard & Public API - Live Query is currently degraded. Some customers may experience requests returning more slowly than normal or some requests timing out. Security Impact: Security efficacy is not compromised due to this issue. Next Update: 60 minutes or upon earlier status change For any incident updates please visit https://status.carbonblack.com/ We are working diligently to restore the service back to normal performance. We thank you for your patience as we identify and resolve the issue. VMware Carbon Black Team

Components affected

VMware Carbon Black Audit & Remediation Result Processing VMware Carbon Black Audit & Remediation Public API

Latest Updates ( sorted recent to last )

RESOLVED 9 months ago - at 09/21/2023 06:17PM

Services remained stable during the monitoring period and there were no issues reported. This incident is resolved and there will be no further updates.

MONITORING 9 months ago - at 09/21/2023 05:07PM

VMware Engineering teams mitigated the issue and are observing improvement and recovery of the services. However, to ensure stability we will monitor the services for the next 1 hour.

INVESTIGATING 9 months ago - at 09/21/2023 04:37PM

We are continuing to investigate this issue.

INVESTIGATING 9 months ago - at 09/21/2023 04:27PM

Description: CARBON BLACK CLOUD AUDIT & REMEDIATION - US Dashboard & Public API - Live Query is currently degraded. Some customers may experience requests returning more slowly than normal or some requests timing out.

Security Impact: Security efficacy is not compromised due to this issue.

Next Update: 60 minutes or upon earlier status change

For any incident updates please visit https://status.carbonblack.com/

We are working diligently to restore the service back to normal performance.
We thank you for your patience as we identify and resolve the issue.

VMware Carbon Black Team

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