Outage in VMware Carbon Black

ENTERPRISE EDR Event Processing degraded performance

Resolved Minor

October 19, 2023 - Started 11 months ago - Lasted about 6 hours
Official incident page

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Outage Details

Security Impact: This is a delay in processing, there is no impact to security efficacy. For any incident updates please visit https://status.carbonblack.com/ Start time - October 19th, 14:00 UTC Next Update: 60 minutes or upon earlier status change We are working diligently to restore the service back to normal performance. We thank you for your patience as we identify and resolve the issue. VMware Carbon Black Team

Components affected

VMware Carbon Black Enterprise EDR Watchlist and Reporting VMware Carbon Black Enterprise EDR Watchlist Processing VMware Carbon Black Enterprise EDR Event Processing VMware Carbon Black Event Processing VMware Carbon Black Event Processing VMware Carbon Black Event Processing

Latest Updates ( sorted recent to last )

RESOLVED 11 months ago - at 10/19/2023 08:55PM

Description: VMware Carbon Black Engineering teams have confirmed the issue is now resolved and services are operating as intended. This incident is now resolved and this is the final communication.

Impact: None.

MONITORING 11 months ago - at 10/19/2023 07:34PM

VMware Carbon Black Engineering teams continue to see reduction in processing delays. However, they are still present. To ensure continued improvement we will extend monitoring the services for the next 1 hour.

MONITORING 11 months ago - at 10/19/2023 05:02PM

Description: VMware Carbon Black Engineering teams have identified and mitigated an issue regarding Endpoint Standard & Enterprise EDR customers in US Prod environment and are observing improvement and recovery of the services. However, to ensure stability we will monitor the services for the next 2 hours.

Impact: Event/Watchlist/Alert processing is currently degraded for Endpoint Standard & Enterprise EDR customers.

INVESTIGATING 11 months ago - at 10/19/2023 03:18PM

Security Impact: This is a delay in processing, there is no impact to security efficacy.

For any incident updates please visit https://status.carbonblack.com/

Start time - October 19th, 14:00 UTC

Next Update: 60 minutes or upon earlier status change

We are working diligently to restore the service back to normal performance.
We thank you for your patience as we identify and resolve the issue.

VMware Carbon Black Team

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