Outage in VMware Carbon Black

ENTERPRISE EDR - Endpoint Standard Investigate Search Issue (US Prod)

Resolved Major
January 09, 2024 - Started 9 months ago - Lasted about 7 hours
Official incident page

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Outage Details

ENTERPRISE EDR - US is investigating a potential service event. Our engineering teams are engaged, and we will provide a progress update in the next 60 minutes. Start time - January 9th, 2024 9:00 am EST
Components affected
VMware Carbon Black API Services VMware Carbon Black Enterprise EDR Search VMware Carbon Black API Services VMware Carbon Black API Services
Latest Updates ( sorted recent to last )
RESOLVED 9 months ago - at 01/10/2024 12:34AM

Engineering teams have confirmed services are now fully operational. Standard Investigative Search is now operating as intended. This incident is now resolved. This is the final communication.

MONITORING 9 months ago - at 01/09/2024 10:08PM

Engineering teams were able to resolve the issue with Standard Investigate Search. Searches are now working as intended and full search details will be available within several hours. We will monitor this issue for the next 3 hours to ensure service stability.

IDENTIFIED 9 months ago - at 01/09/2024 08:06PM

Teams have determined the cause of the issue and are working on resolving it. More information will be shared within 1 hour or as available.

IDENTIFIED 9 months ago - at 01/09/2024 06:45PM

Our Engineering teams have identified the issue and are progressing further on solving it. More updates will be provided in the next 1 hour or as soon as more information is available.

INVESTIGATING 9 months ago - at 01/09/2024 05:22PM

ENTERPRISE EDR - US is investigating a potential service event. Our engineering teams are engaged, and we will provide a progress update in the next 60 minutes.

Start time - January 9th, 2024 9:00 am EST

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