Outage in VMware Cloud

VMware Cloud Services Issue

Resolved Minor
May 20, 2022 - Started over 3 years ago - Lasted 1 day
Official incident page

Incident Report

VMware Cloud Services is investigating a potential service event. Our engineering teams are engaged, and we will provide a progress update in the next 30 minutes. Start Time: May 21, 2022 01:45 UTC End Time: N/A Impact: Under assessment.
Components affected
VMware Cloud VMware Technology Partner Hub VMware Cloud HCX

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Latest Updates ( sorted recent to last )
MONITORING over 3 years ago - at 05/22/2022 12:16PM

VMware Engineering shall continue to monitor the services for an additional two hours and provide an update accordingly.

Start Time: May 21, 2022 01:45 UTC
End Time: May 22, 2022 09:00 UTC

Impact: None.

MONITORING over 3 years ago - at 05/22/2022 09:30AM

VMware Engineering team has recovered all affected services. We shall continue to monitor for the next couple of hours and provide an update accordingly.

Start Time: May 21, 2022 01:45 UTC
End Time: May 22, 2022 09:00 UTC

Impact: None.

IDENTIFIED over 3 years ago - at 05/22/2022 05:06AM

VMware Engineering team continue towards recovering the Verification Integration Validation and VMWare Technology Partner Hub services. More updates shall be provided within 2 hours.

Start Time: May 21, 2022 01:45 UTC
End Time: N/A

Impact: Verification Integration Validation and VMWare Technology Partner Hub are currently impacted.

IDENTIFIED over 3 years ago - at 05/22/2022 02:09AM

New Customer Org Onboarding and Customer Support Service have been recovered. VMware Engineering team continue towards recovering the remaining services. More updates shall be provided within 2 hours.

Start Time: May 21, 2022 01:45 UTC
End Time: N/A

Impact: Verification Integration Validation and VMWare Technology Partner Hub are currently impacted.

IDENTIFIED over 3 years ago - at 05/22/2022 01:43AM

VMware Engineering team identified the issue and continue towards recovering the services. More updates shall be provided within 2 hours.

Start Time: May 21, 2022 01:45 UTC
End Time: N/A

Impact: New Customer Org Onboarding and Customer Support Service.
Verification Integration Validation and VMWare Technology Partner Hub are currently impacted.

IDENTIFIED over 3 years ago - at 05/21/2022 11:37PM

VMware Engineering team identified the issue and making progress in recovering the services. More updates shall be provided within 2 hours.

Start Time: May 21, 2022 01:45 UTC
End Time: N/A

Impact: New Customer Org Onboarding and Customer Support Service.
Verification Integration Validation and VMWare Technology Partner Hub are currently impacted.

IDENTIFIED over 3 years ago - at 05/21/2022 09:32PM

VMware Engineering team identified the issue and applied a fix to recover VMware Hybrid Cloud Extension (HCX) Service. Team continues to make progress to recover the other functionalities. More updates shall be provided within 2 hours.

Start Time: May 21, 2022 01:45 UTC
End Time: N/A

Impact: New Customer Org Onboarding and Customer Support Service.
Verification Integration Validation and VMWare Technology Partner Hub are currently impacted.

IDENTIFIED over 3 years ago - at 05/21/2022 06:29PM

VMware Engineering team identified the issue and working on applying the fix. More updates shall be provided within 2 hours or as and when available.

Start Time: May 21, 2022 01:45 UTC
End Time: N/A

Impact:
New Customer Org Onboarding and Customer Support Service.
Verification Integration Validation and VMWare Technology Partner Hub are currently impacted.
VMware Hybrid Cloud Extension (HCX) - Any new HCX deployments on VMC SDDCs, or any new activations of HCX Managers deployed will fail.

IDENTIFIED over 3 years ago - at 05/21/2022 04:03PM

VMware Engineering team actively troubleshooting the issues. More updates shall be provided within 2 hours or as and when available.

Start Time: May 21, 2022 01:45 UTC
End Time: N/A

Impact:
New Customer Org Onboarding and Customer Support Service.
Verification Integration Validation and VMWare Technology Partner Hub are currently impacted.
VMware Hybrid Cloud Extension (HCX) - Any new HCX deployments on VMC SDDCs, or any new activations of HCX Managers deployed will fail.

IDENTIFIED over 3 years ago - at 05/21/2022 02:51PM

VMware Engineering team continue troubleshooting the issues. More updates shall be provided within 2 hours or as and when available.

Start Time: May 21, 2022 01:45 UTC
End Time: N/A

Impact: New Customer Org Onboarding and Customer Support Service, Verification Integration Validation and VMWare Technology Partner Hub are currently impacted.

IDENTIFIED over 3 years ago - at 05/21/2022 01:17PM

VMware Engineering team is working to resolve the issues with the remaining impacted services. More updates shall be provided within 2 hours or as and when available.

Start Time: May 21, 2022 01:45 UTC
End Time: N/A

Impact: Verification Integration Validation, Support Service and VMWare Technology Partner Hub are currently impacted.

IDENTIFIED over 3 years ago - at 05/21/2022 11:42AM

VMware engineering team continues to progress towards services restoration. More updates shall be provided within 2 hours or as and when available.

Start Time: May 21, 2022 01:45 UTC
End Time: N/A

Impact: Customers will have an impact in accessing current cost, New Customer Creation, Existing Customer View Profile, Update profile, Onboarding with credit card payment method and any existing update to Credit Card.
Verification Integration Validation and VMWare Technology Partner Hub are also impacted.
Skyline advisor has recovered.

IDENTIFIED over 3 years ago - at 05/21/2022 09:46AM

VMware engineering team is looking into the cause and working towards restoring the services. More updates shall be provided within 1 hour.

Start Time: May 21, 2022 01:45 UTC
End Time: N/A

Impact: Customers will have an impact in accessing current cost, New Customer Creation, Existing Customer View Profile, Update profile, Onboarding with credit card payment method and any existing update to Credit Card.
Verification Integration Validation and VMWare Technology Partner Hub are also impacted.
Skyline advisor has recovered.

INVESTIGATING over 3 years ago - at 05/21/2022 07:21AM

VMware engineering team have recovered Skyline advisor service, and continue to actively investigate the incident towards other services. Further updates will be provided in the next 1 hour or once available.

Start Time: May 21, 2022 01:45 UTC
End Time: N/A

Impact: Customers will have an impact in accessing current cost, New Customer Creation, Existing Customer View Profile, Update profile, Onboarding with credit card payment method and any existing update to Credit Card.
Verification Integration Validation and VMWare Technology Partner Hub are also impacted.
Skyline advisor has recovered.

INVESTIGATING over 3 years ago - at 05/21/2022 05:23AM

VMware engineering team continue to actively investigate the incident. Further updates will be provided in the next 1 hour or once available.

Start Time: May 21, 2022 01:45 UTC
End Time: N/A

Impact: Customer will have an impact in accessing current cost, New Customer Creation, Existing Customer View Profile, Update profile, Onboarding with credit card payment method and any existing update to Credit Card.
Skyline advisor, Verification Integration Validation and VMWare Technology Partner Hub are also impacted.

INVESTIGATING over 3 years ago - at 05/21/2022 03:51AM

VMware engineering team continue to actively investigate the incident. Further updates will be provided in the next 1 hour or once available.

Start Time: May 21, 2022 01:45 UTC
End Time: N/A

Impact: Customer will have an impact in accessing current cost, New Customer Creation, Existing Customer View Profile, Update profile, Onboarding with credit card payment method and any existing update to Credit Card.

INVESTIGATING over 3 years ago - at 05/21/2022 02:51AM

VMware engineering team continue to actively work on the incident. More updates will be provided in the next 1 hour or once available.

Start Time: May 21, 2022 01:45 UTC
End Time: N/A

Impact: Customer will have an impact in accessing current cost, New Customer Creation, Existing Customer View Profile, Update profile, Onboarding with credit card payment method and any existing update to Credit Card.

INVESTIGATING over 3 years ago - at 05/21/2022 02:30AM

VMware engineering team are actively working on the incident. More updates will be provided in the next 1 hour or once available.

Start Time: May 21, 2022 01:45 UTC
End Time: N/A

Impact: Customer will have an impact in accessing current cost, New Customer Creation, Existing Customer View Profile, Update profile, Onboarding with credit card payment method and any existing update Credit Card.

INVESTIGATING over 3 years ago - at 05/21/2022 01:48AM

VMware Cloud Services is investigating a potential service event. Our engineering teams are engaged, and we will provide a progress update in the next 30 minutes.

Start Time: May 21, 2022 01:45 UTC
End Time: N/A

Impact: Under assessment.

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