Outage in VMware Cloud

VMware Cloud Services Issue

Resolved Major
November 15, 2023 - Started over 1 year ago - Lasted about 15 hours
Official incident page

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Outage Details

VMware Cloud Services is investigating a potential service event. Our engineering teams are engaged, and we will provide a progress update in the next 30 minutes. Start Time: November 15, 2023 13:34 UTC End Time: N/A Current Impact: Under Assessment.
Components affected
VMware Cloud VMware Hybrid Cloud Extension (HCX)
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 11/16/2023 04:21AM

VMware Engineering have validated the services to be stable and fully operational. This incident stands resolved.

Start Time: November 15, 2023 13:34 UTC
End Time: November 16, 2023 01:54 UTC

Current Impact: None

MONITORING over 1 year ago - at 11/16/2023 02:34AM

VMware Engineering team has implemented mitigation measures and is seeing improvement and recovery of the service. However, To ensure the stability of the service we will monitor it for the next 2 hours.

Start Time: November 15, 2023 13:34 UTC
End Time: November 16, 2023 01:54 UTC

Current Impact: None

IDENTIFIED over 1 year ago - at 11/16/2023 12:30AM

VMware Engineering team are working towards recovering the VMware Cloud Services Platform services. Further updates will be provided in the next 1 hour or as available.

Start Time: November 15, 2023 13:34 UTC
End Time: N/A

Current Impact: Users may observe issues when accessing the VMware Cloud Services.

IDENTIFIED over 1 year ago - at 11/15/2023 11:25PM

VMware Engineering team have mitigated the impact for multiple services. However, the VMware Cloud Services Platform services are pending to be completely operational. Further updates will be provided in the next 1 hour or as available.

Start Time: November 15, 2023 13:34 UTC
End Time: N/A

Current Impact: Users may observe issues when accessing the VMware Cloud Services.

IDENTIFIED over 1 year ago - at 11/15/2023 10:38PM

VMware Engineering team have mitigated the impact for multiple services. However, there are few more services that are pending to be completely operational. Further updates will be provided in the next 1 hour or as available.

Start Time: November 15, 2023 13:34 UTC
End Time: N/A

Current Impact: Users may observe issues when accessing the VMware Cloud Services.

IDENTIFIED over 1 year ago - at 11/15/2023 09:12PM

VMware Engineering team are actively working towards fixing the impacted services. Further updates will be provided in the next 1 hour or as available.

Start Time: November 15, 2023 13:34 UTC
End Time: N/A

Current Impact: Users may observe issues when accessing the VMware Cloud Services.

IDENTIFIED over 1 year ago - at 11/15/2023 08:16PM

VMware Engineering team continue towards fixing all impacted services. Further updates will be provided in the next 1 hour or as available.

Start Time: November 15, 2023 13:34 UTC
End Time: N/A

Current Impact: Users may observe issues when accessing the VMware Cloud Services.

IDENTIFIED over 1 year ago - at 11/15/2023 07:05PM

VMware Engineering team have identified the issue and are working towards a fix. Further updates will be provided in the next 1 hour or as available.

Start Time: November 15, 2023 13:34 UTC
End Time: N/A

Current Impact: Users may observe issues when accessing the VMware Cloud Services.

IDENTIFIED over 1 year ago - at 11/15/2023 06:39PM

VMware Engineering team have identified the issue and are working towards a fix. Further updates will be provided in the next 30 minutes or as available.

Start Time: November 15, 2023 13:34 UTC
End Time: N/A

Current Impact: Users may observe issues when accessing the VMware Cloud Services.

INVESTIGATING over 1 year ago - at 11/15/2023 05:38PM

VMware Engineering team continue towards mitigating the issue. Further updates will be provided in the next 1 hour or as available.

Start Time: November 15, 2023 13:34 UTC
End Time: N/A

Current Impact: Users may observe issues when accessing the VMware Cloud Services.

INVESTIGATING over 1 year ago - at 11/15/2023 04:34PM

VMware Engineering team continues to investigate the issue with VMware Cloud services and is working towards restoring the services at the earliest. Further updates will be provided in the next 1 hour or as available.

Start Time: November 15, 2023 13:34 UTC
End Time: N/A

Current Impact: Users may observe issues when accessing the VMware Cloud Services.

INVESTIGATING over 1 year ago - at 11/15/2023 03:17PM

VMware Engineering team continue to investigate the multiple incidents and are working towards restoring the services. Further updates will be provided in the next 1 hour or as available.

Start Time: November 15, 2023 13:34 UTC
End Time: N/A

Current Impact: Users may observe issues when accessing the VMware Cloud Services.

INVESTIGATING over 1 year ago - at 11/15/2023 03:14PM

VMware Engineering team continues to investigate the issue with VMware Cloud services and is working towards restoring the services. Further updates will be provided in the next 1 hour or as available.

Start Time: November 15, 2023 13:34 UTC
End Time: N/A

Current Impact: Users may observe issues when accessing the VMware Cloud Services.

INVESTIGATING over 1 year ago - at 11/15/2023 02:24PM

VMware Engineering team continue to investigate the issue with VMware Cloud services and are working towards restoring the services. Further updates will be provided in the next 1 hour or as available.

Start Time: November 15, 2023 13:34 UTC
End Time: N/A

Current Impact: Users may observe issues when accessing the VMware Cloud Services.

INVESTIGATING over 1 year ago - at 11/15/2023 01:38PM

VMware Cloud Services is investigating a potential service event. Our engineering teams are engaged, and we will provide a progress update in the next 30 minutes.

Start Time: November 15, 2023 13:34 UTC
End Time: N/A

Current Impact: Under Assessment.

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