Outage in VMware Workspace ONE

Workspace ONE UEM: SMS outage / United States (Partial Region)

Resolved Minor
August 05, 2022 - Started almost 3 years ago - Lasted about 6 hours
Official incident page

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Outage Details

VMware Workspace ONE is investigating reports of issues with SMS services. We will provide more information shortly. My Workspace ONE portal has been updated for customers affected by this event. System reliability is a top priority at VMware Workspace ONE, and we are making continuous improvements to better our systems. Please visit support.workspaceone.com if you need additional assistance.
Latest Updates ( sorted recent to last )
MONITORING almost 3 years ago - at 08/05/2022 03:32PM

VMware Workspace ONE has noted improved stability with SaaS environments.

Operations teams continue to actively monitor before we mark this as closed.

If you have additional questions or concerns, please open a ticket at support.workspaceone.com

INVESTIGATING almost 3 years ago - at 08/05/2022 02:36PM

VMware Workspace ONE continues to experience issues.

Operations teams have escalated the issue with the third party vendor to resolve the issue.

If you have additional questions or concerns, please open a ticket at support.workspaceone.com

INVESTIGATING almost 3 years ago - at 08/05/2022 01:18PM

VMware Workspace ONE continues to experience issues.

Operations teams have escalated the issue with the third party vendor to resolve the issue.

At this time the impact appears to be isolated to US numbers (+1 country code). Phone numbers from other regions have not seen an impact.

If you have additional questions or concerns, please open a ticket at support.workspaceone.com

INVESTIGATING almost 3 years ago - at 08/05/2022 01:18PM

VMware Workspace ONE continues to experience issues.

Operations teams have escalated the issue with the third party vendor to resolve the issue.

If you have additional questions or concerns, please open a ticket at support.workspaceone.com

INVESTIGATING almost 3 years ago - at 08/05/2022 11:50AM

VMware Workspace ONE continues to experience issues.

Operations teams have escalated the issue with the third party vendor to resolve the issue.

If you have additional questions or concerns, please open a ticket at support.workspaceone.com

INVESTIGATING almost 3 years ago - at 08/05/2022 10:42AM

VMware Workspace ONE continues to experience issues. Operations teams are actively working to resolve it. If you have additional questions or concerns, please open a ticket at support.workspaceone.com

INVESTIGATING almost 3 years ago - at 08/05/2022 09:28AM

VMware Workspace ONE is investigating reports of issues with SMS services. We will provide more information shortly. My Workspace ONE portal has been updated for customers affected by this event.

System reliability is a top priority at VMware Workspace ONE, and we are making continuous improvements to better our systems. Please visit support.workspaceone.com if you need additional assistance.

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