Outage in VMware Workspace ONE

Workspace ONE UEM: Performance Issues / United States (Partial Region)

Resolved Major
April 21, 2025 - Started 4 days ago - Lasted about 2 hours
Official incident page

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Outage Details

Omnissa Workspace ONE is investigating reports of performance issues with Shared SaaS environments - CN16, CN1688. Operations teams have identified the issue with database infrastructure and are actively working to resolve it. Omnissa Cloud Services portal has been updated for customers affected by this event. Please check the Omnissa Cloud Services portal to confirm if your environment is affected by this event. System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.
Latest Updates ( sorted recent to last )
RESOLVED 4 days ago - at 04/21/2025 05:07PM

The issue is now resolved. We apologize for the inconvenience and thank you for your patience and continued support. Operations teams will continue to monitor system performance levels and investigate the root cause of the issue.

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.

IDENTIFIED 4 days ago - at 04/21/2025 04:40PM

Omnissa Workspace ONE has noted partial recovery with SaaS environments.

Operations teams continue to actively work towards complete recovery.

IDENTIFIED 4 days ago - at 04/21/2025 04:04PM

Omnissa Workspace ONE continues to experience issues.

Operations teams are actively working to resolve it.

IDENTIFIED 4 days ago - at 04/21/2025 03:13PM

Omnissa Workspace ONE is investigating reports of performance issues with Shared SaaS environments - CN16, CN1688.

Operations teams have identified the issue with database infrastructure and are actively working to resolve it.

Omnissa Cloud Services portal has been updated for customers affected by this event.

Please check the Omnissa Cloud Services portal to confirm if your environment is affected by this event.

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.

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