Outage in VMware Workspace ONE

Workspace ONE UEM: 2Performance issues / United States (Partial Region)

Resolved Major
April 24, 2025 - Started about 20 hours ago - Lasted about 1 hour
Official incident page

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Outage Details

Omnissa Workspace ONE is investigating reports of performance issues with SaaS environments. Operations teams have identified the issue with database infrastructure and are actively working to resolve it. Omnissa Cloud Services portal has been updated for customers affected by this event. Please check the Omnissa Cloud Services portal to confirm if your environment is affected by this event. System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.
Latest Updates ( sorted recent to last )
RESOLVED about 18 hours ago - at 04/24/2025 03:55PM

The issue is now resolved. We apologize for the inconvenience and thank you for your patience and continued support. Operations teams will continue to monitor system performance levels and investigate the root cause of the issue.

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.

IDENTIFIED about 19 hours ago - at 04/24/2025 03:32PM

Omnissa Workspace ONE has noted partial recovery with SaaS environments.

Operations teams continue to actively work towards complete recovery.

IDENTIFIED about 19 hours ago - at 04/24/2025 03:10PM

Omnissa Workspace ONE continues to experience issues.

Operations teams have escalated the issue with the development / SRE resources to resolve the issue.

IDENTIFIED about 20 hours ago - at 04/24/2025 02:38PM

Omnissa Workspace ONE is investigating reports of performance issues with SaaS environments.

Operations teams have identified the issue with database infrastructure and are actively working to resolve it.

Omnissa Cloud Services portal has been updated for customers affected by this event.

Please check the Omnissa Cloud Services portal to confirm if your environment is affected by this event.

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.

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